Senior Workforce Management & Capacity Planning Analyst

Barclays UK; Northampton; On-site; GBP 50,000 - 70,000; Full time

Job summary

Join a leading bank as a Senior Workforce Management and Capacity Planning Analyst. You will optimize staffing and forecasts, manage stakeholder relationships, and enhance customer experience through effective data analysis and workforce strategies. This role requires strong analytical and communication skills, as well as the ability to influence and lead teams. Based in various UK offices, you will play a crucial role in improving operational effectiveness and implementing best practices in workforce management.

Qualifications

• Experience with WFM Management and Toolkits.
• Strong analytical skills and stakeholder management experience.

Responsibilities

• Manage staff optimisation levels and forecasting through data analysis.
• Collaborate with teams to align workforce management processes.
• Develop strategies to mitigate risks and improve operations.

Skills

Optimisation

Capacity Planning

Stakeholder Management

Analytical Skills

Communication

Problem Solving

Job description

Join us as a Senior Workforce Management and Capacity Planning Analyst where you will be an integral part of our established workforce management team. You will play a crucial role in forecasting, capacity planning, recruitment, and optimisation management. In this role, you will directly engage and manage senior stakeholder relationships with operational business leaders, performance teams, finance partners, and business management. You will be responsible for optimising the WFM toolkit, working closely with colleagues to drive excellent colleague and customer outcomes.

To be successful in this role, you should have experience with:

• Optimisation and capacity planning
• WFM Management and Toolkits
• Workforce Forecast Methodologies
• Stakeholder Management
• Influencing
• Analytical Skills

Other highly valued skills include:

• Communication skills
• Organisation
• Problem Solving

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.

This role will be based in our Northampton, Glasgow, Liverpool, or Manchester offices.

Purpose of the role

To optimise staffing levels, forecasts, scheduling, and workforce allocation through data analysis to enhance the customer experience within the bank's operations.

Accountabilities

• Management of staff optimisation levels, forecasting, and scheduling resources by analysing data, business volume, and trends to support the workforce allocation process.
• Collaboration with teams across the bank to align and integrate workforce management processes and governance.
• Development and implementation of workforce management strategies, processes, and controls to mitigate risks and maintain efficient banking operations.
• Identification of areas for improvement and providing recommendations for change in workforce management processes, along with feedback and coaching for colleagues.
• Identification of industry trends and developments to implement best practices in workforce management services.
• Participation in projects and initiatives to improve workforce management efficiency and effectiveness.
• Development and management of staffing schedules to optimise staffing levels to meet business needs.
• Management of operational readiness plans, supporting the business in meeting desired customer outcomes.

Assistant Vice President Expectations

• To advise and influence decision-making, contribute to policy development, and take responsibility for operational effectiveness. Collaborate closely with other functions and business divisions.
• Lead a team performing complex tasks, using well-developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, with performance appraisals and reward outcomes.
• If the position has leadership responsibilities, demonstrate leadership behaviors to create an environment for colleagues to thrive and deliver excellent standards. The four LEAD behaviors are: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
• For individual contributors, lead collaborative assignments, guide team members, identify the need for specialist input, and explore new directions for projects to meet outcomes.
• Consult on complex issues, providing advice to support resolution of escalated issues.
• Identify ways to mitigate risk and develop new policies/procedures supporting control and governance.
• Manage risk and strengthen controls related to work performed.
• Perform work related to other areas, understanding how they coordinate and contribute to organizational objectives.
• Collaborate with other work areas to stay aligned with business activity and strategy.
• Engage in complex data analysis from multiple sources to solve problems creatively and effectively.
• Communicate complex or sensitive information clearly.
• Influence stakeholders to achieve desired outcomes.

All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and embody the Barclays Mindset - to Empower, Challenge, and Drive.