Senior Workforce Management & Capacity Planning Analyst

Barclays; Northampton; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in banking seeks a Senior Workforce Management & Capacity Planning Analyst to enhance workforce efficiency through data analysis and stakeholder engagement. This role involves forecasting, capacity planning, and optimising staffing levels to improve customer experience.

Qualifications

• Experience in workforce management and capacity planning.
• Strong analytical and influencing skills.

Responsibilities

• Manage staff optimisation, forecasting, and scheduling.
• Develop and implement workforce strategies and processes.
• Engage in complex data analysis and communicate effectively.

Skills

Optimisation

Stakeholder management

Analytical skills

Communication skills

Problem solving

Job description

Senior Workforce Management & Capacity Planning Analyst

Barclays Northampton, England, United Kingdom

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Senior Workforce Management & Capacity Planning Analyst

Barclays Northampton, England, United Kingdom

5 days ago Be among the first 25 applicants

Join to apply for the Senior Workforce Management & Capacity Planning Analyst role at Barclays

Join us as a Senior Workforce Management and Capacity Planning Analyst, where you will be an integral part of our workforce management team. Your role will involve forecasting, capacity planning, recruitment, and optimisation management. You will engage with senior stakeholders, including operational leaders, performance teams, finance partners, and business management, to optimise our workforce management toolkit and drive excellent outcomes for colleagues and customers.

Key experience required includes:

• Optimisation and capacity planning
• Workforce Management (WFM) management and toolkits
• Workforce forecast methodologies
• Stakeholder management
• Influencing skills
• Analytical skills

Additional valued skills include:

• Communication skills
• Organisation
• Problem solving

This role may be based in Northampton, Glasgow, Liverpool, or Manchester.

Purpose of the role: To optimise staffing levels, forecasts, scheduling, and workforce allocation through data analysis to improve customer experience within banking operations.

Key responsibilities:

• Manage staff optimisation, forecasting, and scheduling based on data, business volume, and trends.
• Collaborate across teams to align workforce management processes and governance.
• Develop and implement workforce strategies, processes, and controls to mitigate risks.
• Identify improvement areas, recommend changes, and coach colleagues.
• Stay updated on industry trends to incorporate best practices.
• Participate in projects to enhance workforce management efficiency.
• Manage staffing schedules to meet business needs.
• Support operational readiness to meet customer outcomes.

Expectations for Assistant Vice President level:

• Influence decision-making, contribute to policy, and ensure operational effectiveness.
• Lead a team or guide collaborative projects, set objectives, and appraise performance.
• Demonstrate leadership behaviors: Listen, Energise, Align, Develop.
• Consult on complex issues, mitigate risks, and develop policies.
• Manage risks and controls related to work.
• Engage in complex data analysis and communicate effectively.
• Influence stakeholders to achieve outcomes.

All colleagues are expected to embody Barclays' values: Respect, Integrity, Service, Excellence, and Stewardship, and to demonstrate the Barclays Mindset: Empower, Challenge, and Drive.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management and Information Technology

Industries

• Banking and Financial Services