Senior Workforce Coordinator

HealthHarmonie Ltd; Birmingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

HealthHarmonie Ltd is seeking a Senior Workforce Coordinator to lead scheduling across Medinet Group contracts. You will ensure shifts are covered by skilled clinicians, manage the coordination team, and collaborate with Service Operations, Customer Account Managers, and recruitment/compliance teams to launch contracts fully staffed.

Flexible shifts 7am–7pm, Monday to Sunday on a rota, with regional travel as needed.

Qualifications

• Experience in scheduling clinicians or workforce coordination in healthcare.
• Experience coordinating across multiple contracts and specialties.
• Experience leading a small team or coordinating staff tasks.

Responsibilities

• Scheduling and rostering clinicians across contracts to maximise fill rates and minimise agency use.
• Leading resourcing for new contract mobilisations, including staffing models, rotas, and IT access pre-go-live.
• Line managing and developing members of the coordination team.
• Forecasting workforce capacity 12 weeks in advance and aligning with contract demand.
• Handling day-to-day scheduling escalations and making decisions under pressure.
• Producing regular reports on scheduling, staffing, and costs.
• Ensuring scheduling complies with governance, compliance, and contract standards.

Skills

Scheduling

Workforce coordination

Contract mobilisations

Line management

Rostering systems

CRM software

Reporting

Governance & compliance

Tools

CRM systems

Reporting tools

Job description

About Medinet Group

Medinet Group is a dynamic healthcare organisation committed to delivering high-quality clinical services across the UK. Our integrated businesses - Medinet (insourcing), HealthHarmonie (community specialist services), and HealthHarmonie Minds (mental health and wellbeing services) - work collaboratively with NHS and healthcare partners to improve patient access, reduce waiting times, and drive innovation in healthcare delivery.

About Medinet Group

Medinet Group is a dynamic healthcare organisation committed to delivering high-quality clinical services across the UK. Our integrated businesses - Medinet (insourcing), HealthHarmonie (community specialist services), and HealthHarmonie Minds (mental health and wellbeing services) - work collaboratively with NHS and healthcare partners to improve patient access, reduce waiting times, and drive innovation in healthcare delivery.

The role

As Senior Workforce Coordinator, you'll lead scheduling across Medinet Group's contracts. You'll make sure every shift is covered with skill-matched, compliant clinicians, and that new contracts launch fully staffed and ready to go. You'll line manage members of the coordination team, act as the escalation point when things get complicated, and work closely with Service Operations, Customer Account Managers, and our recruitment and compliance teams.

Flexible shifts between 7am and 7pm, Monday to Sunday, on a rota basis, 5 days per week.

What You'll Be Doing

• Scheduling and rostering clinicians across multiple specialties and contracts, keeping fill rates high and agency usage under control
• Leading the resourcing side of new contract mobilisations, including staffing models, rotas, clinician documentation, training and IT access before go live
• Line managing and developing members of the coordination team
• Planning workforce capacity ahead of demand, with contracts resourced around 12 weeks in advance
• Handling day-to-day scheduling escalations and making sound decisions under pressure
• Producing regular reports on scheduling performance, staffing and costs
• Making sure all scheduling meets our governance, compliance and contractual standards

What We're Looking For

• Solid experience in clinical scheduling, workforce coordination or healthcare operations, ideally in insourcing or a similar environment
• Experience working across multiple specialties and contracts
• Some line management or supervisory experience
• Experience supporting or leading new contract mobilisations
• Confidence with rostering systems, CRM and reporting tools
• Strong organisation, attention to detail and the ability to stay calm when priorities shift
• Willingness to travel regionally when needed

Equality and Diversity

We are committed to fostering an inclusive workplace where all employees are treated with respect and dignity. We do not tolerate discrimination or harassment on any grounds, including age, disability, gender, gender identity, marital status, pregnancy and maternity, race, religion or belief, and sexual orientation. All employees are expected to uphold these values and report any concerns.

Safeguarding

Safeguarding is fundamental to the success in all that we do. The organisation follows a Safer Recruitment process for all roles. Successful candidates will be subject to proportionate background, DBS, and reference checks as required. We are committed to safeguarding and promoting the welfare of all service users in line with statutory guidance, including the Mental Capacity Act 2005, ensuring that individuals are supported to make their own decisions wherever possible and that appropriate best interest decisions are made when required. We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.