Booking Coordinator

Belmont Recruitment; Lancashire; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Uncapped Commission

Hybrid Working above Trigger Threshold

Health and Wellbeing EAP

Company Events

Monthly Prize Incentives

Free Parking

Career Growth

Job summary

Belmont Recruitment is seeking a Shift Coordinator to organise and manage healthcare staffing rotas, ensuring safe staffing levels and timely placements. You will liaise with service managers, bank/agency workers and other coordinators daily.

This role suits a highly organised communicator who thrives in a fast-paced environment and can juggle competing demands while delivering excellent customer service and accurate scheduling across NHS and care providers.

Qualifications

• Prior experience in an office environment or administrative role preferred.
• Strong organisational skills with keen attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to multitask effectively in a fast-paced setting while maintaining accuracy.
• Proficiency in using office software such as Microsoft Office Suite or similar tools.
• Ability to handle confidential information discreetly and professionally.
• A proactive attitude with the ability to anticipate needs and solve problems efficiently.

Responsibilities

• Manage and coordinate booking schedules for clients, vendors, and internal teams with precision and timeliness.
• Ensure the safe placement of experienced Health and Social care professionals, in-line with service user needs.
• Confirm bookings to clients and candidates via phone, email, or online systems, ensuring details are accurate and complete.
• Communicate proactively with clients and team members to resolve scheduling conflicts or changes promptly.
• Maintain organised records of all bookings, cancellations, and modifications in designated system.
• Assist with preparing necessary documentation or materials related to bookings for smooth fulfillment.
• Collaborate with other internal departments to optimise scheduling processes and improve efficiency.
• Provide exceptional customer service by addressing inquiries related to bookings quickly and professionally.

Skills

Communication skills

Organisational skills

Multitasking

Office software

Attention to detail

Confidential information handling

Tools

Microsoft Office

Job description

Job Overview

Belmont Recruitment is a specialist Health and Social Care staffing agency working with NHS Trusts, local authorities and private providers across the UK. We are recruiting a Shift Coordinator to keep services safely staffed, rotas fair, and teams supported.

You will be the heartbeat of our scheduling operations, ensuring seamless coordination of bookings and appointments across various departments. Your proactive approach will help maintain efficient workflows, enhance customer satisfaction, and support the overall success of our organisation. If you thrive in a fast-paced environment and enjoy organising and communicating with a diverse range of stakeholders, this is the perfect opportunity for you to make a meaningful impact!

The Role

A Shift Coordinator is responsible for organising and managing work schedules to ensure every shift is fulfilled with experienced candidates with the right skills. You will efficiently fulfil staffing rotas for our clients, fill gaps at short notice, and keep candidates / managers informed. In health and social care this directly supports continuity of care, safe staffing levels and provides staffing solutions for our clients requiring support. You will work closely with service managers, bank/agency workers and other coordinators on a daily basis.

Strong communication, solution focused, calm decision-making and the ability to juggle competing demands are essential.

Responsibilities

• Manage and coordinate booking schedules for clients, vendors, and internal teams with precision and timeliness
• Ensue the safe placement of experienced Health and Socialcare professionals, in-line with the service user's needs
• Confirm booking to both clients and candidates via phone, email, or online systems, ensuring all details are accurate and complete
• Communicate proactively with clients and team members to resolve scheduling conflicts or changes promptly
• Maintain organised records of all bookings, cancellations, and modifications in designated system
• Assist with preparing necessary documentation or materials related to bookings for smooth fulfillment
• Collaborate with other internal departments to optimise scheduling processes and improve overall efficiency
• Provide exceptional customer service by addressing inquiries related to bookings quickly and professionally

Requirements

• Prior experience working in an office environment or administrative role is highly preferred
• Strong organisational skills with keen attention to detail
• Excellent communication skills, both written and verbal
• Ability to multitask effectively in a fast-paced setting while maintaining accuracy
• Proficiency in using office software such as Microsoft Office Suite or similar tools
• Ability to handle confidential information discreetly and professionally
• A proactive attitude with the ability to anticipate needs and solve problems efficiently

Why work with Belmont Recruitment specialises in health and social care placements across the public and private sectors. We take a practical, relationship-led approach and work with clients who need reliable coordinators who keep services running smoothly.

What We Offer:

• Uncapped Commission
• Lower than industry standard commission threshold
• Scalable Commission Structure up to 25%
• Hybrid Working above Trigger Threshold
• Health and Wellbeing EAP
• Company Events
• Monthly Prize Incentives
• Free Parking
• Career Growth: Multiple opportunities for promotion and professional development
• Supportive Environment: Work with a team that celebrates success and utilises cutting-edge recruitment technology
• Additional Leave Allowance based on tenure
• Range of perks including discounted gym memberships and cinema tickets.

Our Sectors Include

Healthcare Sector, Socialcare Sector, All Non-Clinical / Auxiliary Roles / Business Functions, Criminal Justice Sector, Education Sector