Senior Technical Support – Systems Analyst

ITAC Solutions; Birmingham; On-site; GBP 50,000 - 64,000; Full time

Job summary

ITAC Solutions in Birmingham, AL is seeking a Senior Technical Support – Systems Analyst to own complex IT escalations and drive permanent fixes. You will troubleshoot Windows, Microsoft 365, Intune, networking, and cloud issues, acting as the final escalation point and mentoring junior technicians.

The role emphasizes proactive problem solving, cross-team collaboration across multiple entities, and leading major incident responses.

Qualifications

• Hands-on Windows Autopilot and imaging/deployment experience.
• Experience with PXE-based network imaging is a plus.
• Strong Microsoft 365 and Intune administration experience.
• Ability to troubleshoot across endpoint, identity, network, and cloud layers.
• Experience supporting multiple companies or business entities.

Responsibilities

• Serve as the final escalation point for complex technical issues.
• Perform root cause analysis and implement permanent fixes.
• Troubleshoot Windows, Microsoft 365, Intune, networking, hardware, and cloud issues.
• Support Windows Autopilot and imaging/deployment initiatives.
• Implement approved configurations, remediation, and automation using PowerShell.
• Lead or contribute to major incident resolution.
• Create technical documentation and mentor Systems Technicians.

Skills

Windows Autopilot

Imaging deployment

Root cause analysis

Incident management

Tools

PowerShell

Intune

Microsoft 365

Job description

Senior Technical Support – Systems Analyst

Birmingham , AL - Onsite

Job ID: 37695

Posted: 2026-09-01

Employment Type: Direct Hire

Take ownership of the toughest IT challenges in a fast-paced, multi-company environment where your technical expertise can make a real difference. As the senior escalation point, you’ll go beyond fixing tickets—you’ll eliminate recurring problems, strengthen systems, and help elevate the technical capabilities of the entire support organization.

C2C is not an option with this job opening and all applicants should be able work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future.

Benefits & Extras

Be the technical backbone for complex Windows and Microsoft environments

Own problems from initial escalation through permanent resolution

Make a measurable impact by eliminating recurring IT issues

Work across five distinct business entities in a diverse IT environment

Lead technical response during major incidents and complex escalations

Mentor other technicians and raise the overall technical bar

Compensation

$75,000 target salary; client prefers to land below this

What You’ll Be Doing

Serve as the final escalation point for complex technical issues

Perform root cause analysis and implement permanent fixes

Troubleshoot Windows, Microsoft 365, Intune, networking, hardware, and cloud issues

Support Windows Autopilot and imaging/deployment initiatives

Implement approved configurations, remediation, and automation using PowerShell

Lead or contribute to major incident resolution

Create technical documentation and mentor Systems Technicians

What You’ll Need to be Considered

Hands-on Windows Autopilot and imaging/deployment experience

Experience with PXE-based network imaging is a plus

Strong Microsoft 365 and Intune administration experience

Ability to troubleshoot across endpoint, identity, network, and cloud layers

Experience supporting multiple companies or business entities

Strong root cause analysis and permanent-fix mindset

#INDIT