Senior Wheelchair Service & Repair Technician

HCRG Care Group

Melksham

On-site

GBP 28,000 - 31,000

Full time

20 hours ago

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Benefits offered by this job

Group pension

Tea, coffee and milk at base

My Reward Hub discounts

Wage access as you earn

Wellbeing support

Learning and development opportunities

Innovation funding

Job summary

HCRG Care Group in Melksham invites applications for a Senior Delivery and Repair Technician within our Wheelchair Service. You will deliver, maintain and repair wheelchairs and equipment across Swindon, Wiltshire and surrounding areas, working with therapists and engineers to ensure safe mobility for patients.

You will manage stock, participate in on-call rotas, and contribute to high-quality patient care.

Qualifications

NVQ Level 2 (or equivalent) in a relevant engineering, mechanical or technical discipline.
Experience in maintenance, repair or service engineering.
Strong fault-finding and problem-solving skills with the ability to work independently.
Good understanding of health and safety and safe use of tools and equipment.
Excellent communication and customer service skills.
Good IT skills, including Microsoft Office and stock management systems.
Ability to work under pressure, manage a varied workload and adapt to changing priorities.
Experience working with the public, including lone working.
Full UK driving licence and willingness to travel across the service area.
Physically able to undertake manual handling and workshop-based activities.
Experience repairing and maintaining manual and powered wheelchairs.
Knowledge of wheelchair diagnostics and programming systems such as Wizard and LiNX.
Understanding of NHS wheelchair services and rehabilitation equipment.
Experience working with people with disabilities and multidisciplinary healthcare teams.
Experience of stock control and ordering parts.
Commitment to continuous learning and professional development.

Responsibilities

Deliver, collect, commission, maintain and repair a range of manual and powered wheelchairs and associated equipment, ensuring patients receive safe, reliable mobility solutions.
Conduct planned preventative maintenance, fault diagnosis and repairs in both workshop and community settings, including patients' homes, schools, clinics and hospitals.
Configure, programme and adapt powered wheelchairs and specialist equipment, including fitting bespoke modifications, accessories and postural support systems to meet individual patient needs.
Work collaboratively with Wheelchair Therapists, Rehabilitation Engineers and other clinical colleagues to resolve technical issues and support patient assessments, treatment plans and equipment provision.
Provide clear advice, demonstrations and training to patients, carers and families on the safe and effective use of wheelchairs and associated equipment.
Manage stock and equipment inventories, including ordering parts, maintaining stock levels, assessing returned equipment for reuse or disposal, and supporting workshop operations.
Maintain accurate records, service documentation and technical reports, ensuring all work is completed in accordance with service standards, infection prevention protocols and regulatory requirements.
Participate in the Duty Technician and emergency on-call rotas, prioritising workload effectively while delivering a responsive, high-quality service to patients and clinical teams.