Senior Waiter/Waitress

KONG; Greater London; Presencial; GBP 33.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Team meal with every shift

Competitive salary including tronc

Flexible five-day schedule

Descripción de la vacante

Kong in Shoreditch, London is hiring hosts, servers and bar staff to join a fast-paced, service-driven team. You’ll own your section, manage guests from first teapot to last round, and help ensure smooth service while upholding high standards.

Ideal candidates have at least 1 year in a busy restaurant or pub, with strong menu knowledge and a collaborative mindset. Flexible shifts, good communication, and adherence to allergy procedures are essential.

Formación

• At least 1 year experience serving in a busy restaurant or pub.
• Own your section and manage service from start to finish.
• Know the menu thoroughly to guide first-timers and delight regulars.
• Take allergens seriously and follow the defined process.
• Be a strong team player and communicate as shifts change.

Responsabilidades

• Maintain your section and keep the floor moving smoothly across the shift.
• Guide guests with confidence from first teapot to last round.
• Ensure allergen procedures are followed consistently.
• Collaborate with the team to keep the room coordinated.

Conocimientos

Experience in busy restaurant serving

Own your section / service flow

Menu knowledge

Allergen handling

Team player

Descripción del empleo

Everyone at Kong shapes a guest's day

Kong will be fast-paced and demanding, with best-in-class service, regular queues, and a large team to lead and grow with humility and care.

You won't do it alone: on busy nights, fellow managers and 40-50 Kongers will be with you, all pulling the same way. You'll be trusted to do the right thing, protect the standards, and pursue hospitality beyond the expected.

• You’ll ideally have at least a year's experience serving in a busy restaurant or pub, including holding your own section and working with detailed steps of service.
• You’ll own your section and look after each table from the first teapot to the last round - keeping things moving without anyone feeling hurried or forgotten.
• You’ll know the menu inside out, from dumplings and noodles to what's on tap, so you can guide a first-timer confidently and still surprise a regular.
• You take allergens seriously and follow the process every time. At Kong, getting this right is a point of pride, not paperwork.
• You're a great team player, keeping everyone in the loop as the shift changes pace so the room works together.

Location: Shoreditch, London

Salary: £37k per annum

Contract: Full-Time and Part-Time

Everyone at Kong shapes a guest's day

Kong will be fast-paced and demanding, with best-in-class service, regular queues, and a large team to lead and grow with humility and care.

You won't do it alone: on busy nights, fellow managers and 40-50 Kongers will be with you, all pulling the same way. You'll be trusted to do the right thing, protect the standards, and pursue hospitality beyond the expected.

Who we hope to find

• You’ll ideally have at least a year's experience serving in a busy restaurant or pub, including holding your own section and working with detailed steps of service.
• You’ll own your section and look after each table from the first teapot to the last round - keeping things moving without anyone feeling hurried or forgotten.
• You’ll know the menu inside out, from dumplings and noodles to what's on tap, so you can guide a first-timer confidently and still surprise a regular.
• You take allergens seriously and follow the process every time. At Kong, getting this right is a point of pride, not paperwork.
• You're a great team player, keeping everyone in the loop as the shift changes pace so the room works together.

The practical bits

• A team meal with every shift.
• A competitive salary, tronc included, paid monthly.
• Full-time across five days, with Monday to Sunday availability.
• Your rota published at least six days ahead - room to plan a life around it.
• Kong is open from early till late, so shifts come in every shape: mornings, middles and evenings, not an endless run of late closes. Flexibility required across a 15-hour operational day, 8am-11pm.
• Proper paid holiday - the usual allowance, at your usual rate. And we close on Christmas Day and New Year's Day.
• No costumes here. Our dress code is smart-casual - jackets and trainers are absolutely fine.
• You'll need the right to work in the UK. We check the paperwork for every role, the same way for everyone.
• Students, including Student visa holders eligible to work in the UK, are very welcome to apply for our host, server, and bar roles.

How we take care of our team

Growing from within

• Training starts on day one, and it doesn't stop there. We aim to promote 80% of our roles from within, so as Kong grows, the people who built it grow with it.

Financial

• Free weekly wage advances and emergency cash.
• Access to our savings support & financial health planning tool.
• A monthly allowance to eat at Kong the way a guest does.
• Whenever you're off duty, and up to three guests get 50% off during the day and 25% off in the evening

Health and headspace

• Someone to talk to in confidence when life gets heavy.
• Maternity and paternity leave that treats a growing family as the good news it is.

Time together

• The whole house together through the year: a big New Year celebration and a summer festival.
• Long service, properly marked. After four years with us, we take you from one Kong to the other: a trip to Hong Kong with our co-founder, Chef Andrew Wong