Floor Manager

KONG; Greater London; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Team meal with every shift

Competitive salary with tron included

Staff discounts: 50% off during day, 2

Rota published six days ahead

Job summary

Kong in Shoreditch, London is hiring a Floor Manager to lead a high-volume hospitality team across mornings, middays and evenings. You will drive best-in-class service, uphold high standards and coach others to grow with humility and care.

This full-time role requires 45–48 hours per week, with a salary of £40k–£45k per annum and a rota published at least six days in advance. Flexibility across a 15-hour operating day is expected.

Qualifications

• You have been working as a Floor Manager in a high-volume bar/restaurant for the past few years.
• Best-in-class in everything you do and want an environment that’s obsessive about quality.
• Keen eye for detail and uphold the highest standards, ensuring shifts are in the safest hands.
• You are a great leader who cares about your people; coaching and developing others comes naturally.
• You make guests and team happy; committed to making every touchpoint count.

Responsibilities

• Full-time across five days, with Monday to Sunday availability.
• Rota published at least six days ahead to help you plan your life.
• Flexibility required across a 15-hour operating day (8am–11pm).
• Team-focused leadership with a hands-on approach to training and standards.

Skills

Floor management

Leadership

Attention to detail

People development

Guest service orientation

Job description

Hours: 45-48 hrs/week Everyone at Kong shapes a guest's day; nobody more than the managers, without whom our house does not run.

Location: Shoreditch, London Salary: £40k – £45k per annum Contract: Full-Time Hours: 45-48 hrs/week Everyone at Kong shapes a guest's day; nobody more than the managers, without whom our house does not run. Kong will be fast-paced and demanding, with best-in-class service, regular queues, and a large team to lead and grow with humility and care. You won’t do it alone: on busy nights, fellow managers and 40–50 Kongers will be with you, all pulling the same way. You’ll be trusted to do the right thing, protect the standards, and pursue hospitality beyond the expected.

Who we hope to find

• You have been working as a Floor Manager in a high-volume bar/restaurant for the past few years.
• You’re best-in-class in everything you do and want to find an environment that’s as obsessive about quality as you are and helps you flourish.
• You have a keen eye for detail, consistently uphold the highest standards, and ensure every shift is in the safest possible hands.
• You’re a great leader who really cares about your people. Your big-hearted approach will make coaching and developing other team members a natural focus.
• You make your guests and team happy. Committed to making every touchpoint count.

The practical bits

• A team meal with every shift.
• A competitive salary, tronc included, paid monthly.
• Full-time across five days, with Monday to Sunday availability.
• Your rota published at least six days ahead - room to plan a life around it.
• Kong is open from early till late, so shifts come in every shape: mornings, middles and evenings, not an endless run of late closes. Flexibility required across a 15-hour operational day, 8am–11pm.
• Proper paid holiday — the usual allowance, at your usual rate. And we close on Christmas Day and New Year’s Day.
• No costumes here. Our dress code is smart-casual — jackets and trainers are absolutely fine.
• You’ll need the right to work in the UK. We check the paperwork for every role, the same way for everyone.
• Students, including Student visa holders eligible to work in the UK, are very welcome to apply for our host, server, and bar roles.

How we take care of our team

Growing from within

• Training starts on day one, and it doesn't stop there. We aim to promote 80% of our roles from within, so as Kong grows, the people who built it grow with it.

Financial

• Free weekly wage advances and emergency cash.
• Access to our savings support & financial health planning tool.
• A monthly allowance to eat at Kong the way a guest does.
• Whenever you're off duty, you and up to three guests get 50% off during the day and 25% off in the evening

Health and headspace

• Every manager is fully trained in first aid, for bodies and for minds.
• Someone to talk to in confidence when life gets heavy.
• Maternity and paternity leave that treats a growing family as the good news it is.

Time together

• The whole house together through the year: a big New Year celebration and a summer festival.
• Long service, properly marked. After four years with us, we take you from one Kong to the other: a trip to Hong Kong with our co-founder, Chef Andrew Wong

The wide welcome starts on our side of the table. Kong wants applications from people of every background, identity and experience, and we mean all of it. If an adjustment would make applying or interviewing easier - more time, a different format, anything - just ask.