Senior Waiter/Waitress

Emberwood; Bath; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free hotel breaks

Discounted stays across Sutton 1079

Wellness benefits (Heka)

Cycle to work & tech schemes

Enhanced parental leave

Annual social events

Meals on duty

Free onsite parking

Uniforms provided

Job summary

Emberwood, located in the Francis Hotel Bath, seeks a Senior Waiter to lead food service, support managers, and mentor the team to deliver exquisite experiences.

You will oversee service preparation, drive guest-focused service, and ensure sections run smoothly during peak periods. A minimum of 2 years in a similar role is required. Salary £27,910 plus benefits for a full-time evening/weekend position.

Qualifications

• Minimum 2 years of full-time experience in a comparable role.
• Guest-focused with a passion for exceptional service.
• Strong team leadership and communication skills.

Responsibilities

• Lead and support food service during shifts, ensuring highest standards.
• Train and coach staff to maintain consistent service and knowledge.
• Directly assist restaurant management during service and prep.
• Oversee opening/closing procedures and health & safety compliance.
• Create a positive guest experience and energize the team.

Skills

Guest service

Team leadership

Food & beverage knowledge

Health & safety

Job description

Senior Waiter at Emberwood £27,910 + Tronc and great benefits FULL TIME 40 hours (5 DAYS OUT OF 7) – EVENINGS AND WEEKENDS

As part of Sutton 1079, we belong to a modern British enterprise shaped by stewardship, knowledge and a long-term perspective. Across hospitality, property and agriculture, we care for places with character and potential, creating businesses that are designed to thrive for generations.

Our vision of one team, peak performance reflects a shared commitment to purpose, capability and continual improvement. We believe great work comes from people who feel trusted, supported and connected to something meaningful.

Family-owned and guided by the Sutton family, we take a considered approach to growth, investing in our people as thoughtfully as we invest in our businesses. Through learning, development and opportunities for progression, we help individuals build rewarding and lasting careers.

Above all, we are creating environments where people can grow, contribute with confidence and take pride in what they achieve together.

We invite you to be part of the next chapter. Emberwood sits at the heart of the Francis Hotel Bath, shaped by the city around us and the people who bring it to life. We welcome hotel guests and locals with the same warmth, creating experiences that feel thoughtful, grounded and genuinely cared for.

Hospitality is a shared craft. Our team, our partners and our suppliers work together with clarity and purpose, paying attention to the details that matter — in every plate, every conversation and every decision.

Since opening, Emberwood has earned recognition from respected voices in food and hospitality, including a listing in the Michelin Guide 2025 and reviews from William Sitwell and Tom Parker Bowles.

As part of Sutton 1079, we belong to a modern British enterprise built on stewardship, knowledge and the long view. It’s a place where people grow, feel trusted and take pride in contributing to something designed to endure.

Who we are looking for.

The senior Waiter will ensure that all food services are well supported and help direct the members of the team in being prepared for service. They will be extremely passionate about food and beverage, supporting the Managers in training the team and arming them with all the tools to succeed during briefings. They will be responsible for encouraging the team to remain service and guest focused.

They will be the right-hand person of the Management team during service, as well as ensure all preparations leading up to those services are exact and precise. They will also be encouraged to deliver magic moments, empowering the team to deliver an exquisite experience to the guest and be proactive in ensuring all public areas and spaces should be looked after.

They should have at least 2 years of full-time experience in a comparable position and environment. It is essential they are guest focused and recognise that the team will be responsible for delivering an exquisite experience. As such, training and shaping the team is fundamental in being able to achieve a harmonious and passionate collective.

What Are The Key Responsibilities?

• Guest Interaction and Repeat Business built on trust and experiences.
• Ensure the preparation and delivery of service is at the highest standards in relation to our offering.
• Assist with training of staff in the consistent delivery of the order of service, menu knowledge and elevating the guest experience.
• Complete individual tasks assigned by the restaurant manager or line manager
• Compliant with Health and Safety Standards, built in to deliver exquisite experiences for guests.
• Run a section in the restaurant, lounge or terrace with enthusiasm, energy and personality.
• Oversee all sections across Emberwood and support the team in delivery of the product to a high standard
• Responsibility for the correct opening or close-down of the restaurant
• Leadership though energy and enthusiasm for the environment and brand to create a positive feeling for all staff and guests.

Our Benefits

• Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one or two days in any Sutton 1079 Hotel, in a 12-month period. Additionally, you, your family and your friends are also entitled to discounted stays across all of our hotels including dining in our restaurants.
• Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.
• Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Annual social and celebration events.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development including our in-house Catalyst Aspire and Inspire programmes and external study sponsorship.
• Wisdom Wellbeing - A confidential, 24/365 service offering CBT, therapy, up-to-date information, support and advice on a broad range of subjects.
• We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms for uniformed positions.

At Sutton 1079, we are an inclusive, authentic and ethical community that celebrates diversity, human connection and a true sense of belonging. We want everyone to feel comfortable being themselves here. We value different backgrounds, experiences, career paths and ambitions. What matters most is the care, energy and personality you bring. Together, we create an environment where people are respected, supported and empowered to thrive.