Event Sales Manager

Pan Pacific Hotels Group; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Mental Health First Aiders

Birthday day off

Cycle to Work Scheme

Employee Referral Scheme

Season Ticket Loan

Eye Care Voucher

Job summary

Pan Pacific London is recruiting an Event Sales Manager to develop new clients and retain existing clientele across market segments for corporate event services. You will assist the Director of Events in strategies to achieve annual budgets and M&E goals while ensuring operations meet Pan Pacific London standards across hotel departments.

Your role includes site visits, managing the enquiry-to-contract cycle, quoting and negotiating rates, and ensuring contracts are prepared with payment terms.

Qualifications

• Must be guest-focused with a professional demeanour.
• Detail-oriented with a drive for excellence.
• Confident, empathetic and calm under pressure.

Responsibilities

• Conduct hotel site visits and participate in Fam trips and internal events.
• Coordinate the enquiry cycle from inquiry to contracting and handover to planning team.
• Quote and negotiate rates and space within predefined parameters.
• Prepare all contracts and payment requirements.
• Actively upsell every opportunity, maximizing function space and target markets.
• Align customer and event profiles with the hotel product and services.
• Develop knowledge of competitor properties and enquiry sales processes.

Skills

Guest focus

Detail oriented

Confidence

Empathy

Professionalism

Job description

WHO ARE WE

At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile.

With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.

A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.

ABOUT YOU

We are looking for a passionate and guest-focused Event Sales Manager to become a valued member of our outstanding Event Sales team at Pan Pacific London.

You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity.

If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

JOB SUMMARY

As an Event Sales Manager, you will be developing new clients and retaining existing clientele in the various market segments to sell corporate event services at Pan Pacific London.

You will assist the Director of Events in developing and executing strategic plans to achieve & exceed annual budget & strategic M&E goals.

Also, as an Event Sales Manager, you will ensure that operations meet Hotel and PPHG standards by functioning as a business partner with all areas of the hotel that are impacted by the M&E department.

Your tasks as an Event Sales Manager will include but not be limited to:

• Conduct hotel site visits, and be involved in Fam trips and internal events
• Co-ordinate the enquiry cycle from the enquiry to end of contracting stage, and handover to the planning team.
• Quote and negotiate on rates and space within the pre-defined parameters set.
• Prepare all contracts for customers, including payment requirements.
• Actively up-selleach business opportunity, selling all function space to its maximum capacity and to the right target market.
• Align customer and event profile with the appropriate hotel product.
• Develop a knowledge or competitor properties and enquiry sales processes.

YOUR BENEFITS OF WORKING AS AN EVENT SALES MANAGER AT PAN PACIFIC LONDON

At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:

• Access to Mental Health First Aiders
• An extra day off to celebrate your birthday
• Cycle to Work Scheme
• Employee Referral Scheme
• Season Ticket Loan
• Enhanced Maternity and Paternity Policies
• Eye Care Voucher Scheme
• Social and Employee Wellness Activities
• Employee Assistance Programme, including 24/7 virtual GP and financial advisors
• Two hotel-wide social events per year, plus additional team gatherings
• Flexible Work Policy
• Complimentary dry cleaning for uniforms and work attire
• Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
• Guest Experience Programme
• 50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London
• 30% Discount on internal spa treatments
• 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
• Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
• Complimentary meals prepared daily by our chefs
• Two fully paid Study Days per year (in addition to annual leave)
• Two fully paid Volunteer Days per year (in addition to annual leave)
• Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
• Additional perks through YuLife
• Dedicated discounts with local eateries

ABOUT PAN PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025. Renowned for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.

Join Our Family in the Heart of the City

Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:

• Hotel of the Year – Group (2023) | Catey Awards
• Hotel of the Year – London (2022/2023) | AA Hospitality Awards
• Forbes Five-Star Rating | 2022/2023
• Forbes Five-Star Rating | 2023/2024
• Forbes Five-Star Rating | 2024/2025
• Forbes Five-Star Rating | 2025/2026
• Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024
• Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025 | Best Employer Award (2026) | Catey Awards

Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.

Eligibility: All applicants for the role of Event Sales Manager must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.

Compensation: Competitive salary