Senior Veterinary Admin & Head Receptionist (Equine)

CVS Group; Wokingham; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Pension

Discounted healthcare

Staff discounts for equine & companion

Job summary

Scott-Dunns seeks a Senior Administrator / Head Receptionist to join our equine veterinary team. You will lead a small two-person reception team, manage calls, bookings and payments, and support the Practice Director with finance, H&S and rotas.

We offer a friendly, busy environment with excellent benefits and career development opportunities. Part-time or full-time roles considered, Monday to Friday, salary depends on experience.

Qualifications

• Experience from a similar role managing a small team.
• Passion for outstanding customer service in a busy environment.
• Equine knowledge from owning or working with horses.
• Ability to multi-task and prioritise effectively.

Responsibilities

• Lead a team of two receptionists and ensure excellent customer service.
• Answer calls, diary management and greet clients to create a positive experience.
• Process payments and arrange medication orders as required.
• Support the Practice Director with finance, Health & Safety and rotas.
• Utilise IT systems with training provided; maintain accurate records.

Skills

Staff management

Customer service

Team leadership

Communication

Organisational skills

Tools

IT systems

Job description

Scott-Dunns seeks a Senior Administrator / Head Receptionist to join our equine veterinary team. You will lead a small two-person reception team, manage calls, bookings and payments, and support the Practice Director with finance, H&S and rotas.

We offer a friendly, busy environment with excellent benefits and career development opportunities. Part-time or full-time roles considered, Monday to Friday, salary depends on experience.