Senior Administrator

CVS Group; Wokingham; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Pension

Discounted healthcare

Staff discounts for equine & companion

Job summary

Scott-Dunns seeks a Senior Administrator / Head Receptionist to join our equine veterinary team. You will lead a small two-person reception team, manage calls, bookings and payments, and support the Practice Director with finance, H&S and rotas.

We offer a friendly, busy environment with excellent benefits and career development opportunities. Part-time or full-time roles considered, Monday to Friday, salary depends on experience.

Qualifications

• Experience from a similar role managing a small team.
• Passion for outstanding customer service in a busy environment.
• Equine knowledge from owning or working with horses.
• Ability to multi-task and prioritise effectively.

Responsibilities

• Lead a team of two receptionists and ensure excellent customer service.
• Answer calls, diary management and greet clients to create a positive experience.
• Process payments and arrange medication orders as required.
• Support the Practice Director with finance, Health & Safety and rotas.
• Utilise IT systems with training provided; maintain accurate records.

Skills

Staff management

Customer service

Team leadership

Communication

Organisational skills

Tools

IT systems

Job description

Senior Administrator / Head Receptionist

Part-time or Full-time considered - Monday to Friday

Salary depending on experience

We are seeking an enthusiastic and experienced Senior Administrator / Head Receptionist to join our friendly and experienced team of equine vets, nurses and administrators providing first opinion work, 24/7 emergency care and elective surgery.

If you have a passion for outstanding customer service, with experience from a similar role managing a team and are keen to make a difference, in a busy veterinary environment, we would love to hear from you. You will need to have in-depth equine knowledge from either owning or working with horses (no veterinary experience is required).

In this role, you will be responsible for managing the team of two receptionists, to ensure we provide excellent customer service, multi-tasking administration tasks and supporting the Practice Director in various duties including finance, Health & Safety and rotas.

The role will include answering calls, diary management, and welcoming clients to ensure every call or visit is a positive experience. You will manage appointment bookings, handle queries and take payments, while also arranging medication orders.

You must be detail driven with excellent written and verbal communication skills, with a confident telephone manner, and have experience of using various IT systems (full training is given). A positive 'can do' attitude is essential.

• We offer an excellent benefits package starting at 25 days holiday, pension, discounted healthcare and staff discounts for equine and companion animals, along with a competitive salary, depending on experience.

See our website for more information on who we are: https://scott-dunns.co.uk/