Senior Valuations Support & Operations Lead

Cluttons LLP; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced auto enrolment pension

Life assurance

Cycle to work

Employee Assistance Programme

Remote GP access

Job summary

Cluttons LLP seeks a proactive Senior Business Support Executive to assist the Valuation teams from London head office. You will support onboarding, invoicing, and pipeline management while maintaining organised electronic files and data accuracy across instructions.

You’ll join a collaborative Business Support team of six, bridging Valuations with the wider firm. The role involves staff coordination, system use (Valos), and front-of-house support, with three days in the office and two remote

Qualifications

• Previous experience in Business Support, operations, team support or a similar role.
• Excellent communication and interpersonal skills.
• Highly organised with the ability to manage multiple priorities.
• Confident working with senior stakeholders and managing deadlines.
• Proficient in Microsoft Office and data handling.
• Experience coordinating small projects and process improvements.
• Professional attitude with confidentiality.
• Experience with Valos or a valuation/reporting platform.
• Experience in property, surveying or valuations.
• Experience supporting valuation reports or property-related instructions.
• Familiarity with Monday.com.
• Experience with client onboarding, billing and audit/compliance administration.

Responsibilities

• Provide business support for the Valuation teams, including onboarding, invoicing, and pipeline management.
• Maintain accurate electronic files and SharePoint documentation.
• Ensure data quality across valuation instructions and timely updates.
• Monitor shared inbox and task board for the team.
• Provide front-of-house support when required.
• Support valuation reporting using Valos and help colleagues use the system effectively.
• Answer overflow switchboard calls and assist stakeholders.
• Develop understanding of client and lender requirements and reflect in processes.
• Identify tasks that could be transferred from fee earners to Business Support.
• Manage competing priorities across valuation teams and communicate deadlines clearly.

Skills

Communication skills

Organised

Multitasking

Stakeholder management

Confidentiality

Project coordination

Team support

Tools

Valos

Monday.com

Job description

Cluttons LLP seeks a proactive Senior Business Support Executive to assist the Valuation teams from London head office. You will support onboarding, invoicing, and pipeline management while maintaining organised electronic files and data accuracy across instructions.

You’ll join a collaborative Business Support team of six, bridging Valuations with the wider firm. The role involves staff coordination, system use (Valos), and front-of-house support, with three days in the office and two remote