Senior UX Designer

Hippo Digital; Leeds; On-site; GBP 59,000 - 99,000; Full time

Benefits offered by this job

Pension

Private health

Dental options

Wellbeing support

Relocation support (up to 8k)

Job summary

Hippo is a Leeds-based digital service design consultancy with offices across the UK. This senior consultant role sits within our User Experience division and offers a permanent position with a salary of £57,500 to £66,000 plus benefits.

You will design end-to-end user journeys across multiple touchpoints, run workshops, lead agile teams, translate complex policy into service propositions, and travel to client sites as required.

Qualifications

• Depth in UX or Service Design with knowledge of the other.
• Strong understanding of mobile and web UX.
• Ability to show relevant work across complex service environments.
• Interest in emerging design and technology trends.
• Ability to anticipate use cases and edge cases in designs.
• Experience in rapid prototyping tools such as Sketch and InVision.
• Strong consultancy skills focused on client needs.

Responsibilities

• Propose ideas solving problems and shape them into user-centred solutions.
• Design end-to-end user journeys across touchpoints and channels.
• Use research and metrics to identify pain points and improve design.
• Explore approaches to ensure product flows logically from start to finish.
• Produce user journeys, sitemaps, navigation schemas and annotated wireframes.
• Conduct usability testing and gather feedback.
• Engage with agile, multidisciplinary teams through a user-centred process.
• Run workshops with teams and stakeholders.
• Share best practices and maintain high design standards.
• Advocate for design internally and externally.

Skills

UX depth

Service Design depth

Mobile & Web UX

Prototyping tools

Sketch

InVision

Consultancy skills

Stakeholder engagement

End-to-end service journeys

Policy-to-service translation

Organisational change

Travel to client sites

Tools

Sketch

InVision

Job description

Salary: £59,000 - 99,000 per year

Requirements

• We need strong depth in either UX or Service Design, alongside working knowledge of the other.
• We need a deep understanding of user-experience design for mobile and the web.
• We need demonstrable design skills and the ability to show relevant work across complex service environments.
• We need knowledge of, and a desire to investigate, innovate and develop emerging design, UX, service design and technology trends.
• We need a strong ability to recognise and predict use cases and user interaction, including happy path, edge and corner cases, and incorporate them into designs.
• We need experience in rapid prototyping tools such as Sketch and InVision.
• We need strong consultancy skills and a focus on our clients needs and motivations.
• We need the ability to share skills and experience with our clients so they can continue to iterate and improve after we leave.
• We need the ability to design end-to-end service journeys across multiple touchpoints, channels and offline interactions, not just digital interfaces.
• We need experience translating complex policy, legal or organisational requirements into coherent service propositions.
• We need a deep understanding of how to influence organisational change and advocate for user-centred design across all levels of client organisations.
• We need to be able to work from a location within reasonable travelling distance of one of our UK offices, with flexibility to travel to our offices or client sites as required.

Responsibilities

• Propose ideas that solve problems creatively and shape them into logical, coherent solutions centred around user needs.
• Design end-to-end user journeys that create the optimal user experience.
• Use insights from user research and metrics to identify pain points, define and improve the design.
• Explore a range of approaches to solve specific user problems and ensure the product logically flows from one step to the next.
• Produce user journeys, sitemaps, navigation schema and annotated wireframes.
• Conduct usability testing and gather feedback.
• Engage with agile, multidisciplinary teams through a user-centred design process.
• Learn from user research and metrics to define and improve the service, and explain decisions clearly.
• Run workshops with our team and stakeholders.
• Work with our design community to share best practice and help maintain high standards.
• Help drive our creative culture by being a visible advocate for design internally and externally.
• Map service ecosystems and define clear service propositions.
• Tackle systemic, institutional problems beyond the digital interface.
• Facilitate collaborative workshops to align diverse stakeholders on service visions.

Technologies

• InVision
• Support
• Mobile
• Sketch
• Web
• UX UI Design

More

We are Hippo, a digital service design consultancy that works closely with our clients to create digital products and services that work for everyone. We support large-scale digital transformation programmes for public and private sector organisations, combining data-informed evidence, human-centred design and software engineering to help modern organisations thrive. We are headquartered in Leeds, with offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. This senior consultant role sits within our User Experience division and offers a permanent position with a salary of 57,500 to 66,000 plus benefits. We offer a competitive benefits package including pension, holiday allowance, wellbeing support, private health and dental options, flexible benefits and relocation support of up to 8k. We are committed to diversity, inclusion and belonging, and we encourage applications from underrepresented groups.

last updated 36 week of 2026