Senior User Researcher — UK Public Sector Discovery

Scrumconnect Limited; Newcastle upon Tyne; On-site; GBP 65,000 - 90,000; Full time

Job summary

Scrumconnect Consulting in Newcastle upon Tyne, UK, seeks a Senior User Researcher to lead the user research programme for the SCS-N Discovery, designing and executing a comprehensive approach to understand building control authority teams across England.

Working at SFIA Level 5, you will advise on research strategy, run autonomous studies, produce evidence-based outputs, and inform the design of a new digital notification system for government services, ensuring GDPR compliance and high-quality

Qualifications

• Significant experience as a User Researcher in UK public sector or government digital delivery.
• Ability to design and execute large-scale research programmes across distributed teams.
• Strong ability to communicate findings to non-specialist audiences in plain English.

Responsibilities

• Lead the design and execution of the user research strategy for the SCS-N Discovery, including defining research questions, selecting appropriate methods and managing participant recruitment.
• Plan and facilitate interviews, focus groups, contextual enquiries and usability sessions with BCA teams across local authorities.
• Produce outputs including findings reports, journey maps and personas, and contribute to as-is process mapping of SCS-N notifications.

Skills

UK public sector experience

Qualitative research

SFIA Level 5

GDS standards

Education

GSR accreditation

Tools

Dovetail

Lookback

Optimal Workshop

Miro

Job description

Scrumconnect Consulting in Newcastle upon Tyne, UK, seeks a Senior User Researcher to lead the user research programme for the SCS-N Discovery, designing and executing a comprehensive approach to understand building control authority teams across England.

Working at SFIA Level 5, you will advise on research strategy, run autonomous studies, produce evidence-based outputs, and inform the design of a new digital notification system for government services, ensuring GDPR compliance and high-quality