Senior User Researcher (SC)

Synergize Consulting; Greater London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

Synergize Consulting is seeking a Senior User Researcher on a contract basis to join a London-based, hybrid project with a leading consultancy client. You will lead user research across complex projects, applying qualitative and quantitative methods, translating insights into actionable design decisions, and ensuring accessible, user-centred outcomes while collaborating with multidisciplinary teams.

You will lead end-to-end research, cover workshops, interviews and usability testing, and

Qualifications

• Significant background in user research within large, complex or regulated environments.
• Strong experience with User-Centred Design (UCD) and multidisciplinary delivery teams.
• Familiarity with Government Digital Service (GDS) standards and ways of working.

Responsibilities

• Apply a range of qualitative and quantitative research methods to understand user needs, behaviours, motivations and pain points.
• Lead the planning of end-to-end user research across complex projects, defining research questions and communicating findings to stakeholders.
• Translate complex research findings into clear, actionable recommendations for a range of audiences, including senior stakeholders.
• Run mapping workshops to understand internal and external user journeys.
• Facilitate workshops, interviews, usability testing and other research activities.
• Collaborate with Agile teams to integrate user research throughout the development process.
• Navigate complex stakeholder environments and balance competing priorities.

Skills

User research

Qualitative methods

Quantitative methods

UCD

Stakeholder mgmt

Workshop facilitation

Agile teams

Security clearance

Job description

Senior User Researcher (SC) - Contract - Hybrid working/London - £competitive

Synergize Consulting are now hiring for a Senior User Researcher to work at a leading consultancy client on a contract basis.

The successful candidate will play a key role in helping multi-disciplinary teams gain an understanding of user needs, using their expertise to turn insight into meaningful design decisions, and ensure that products and services are accessible, inclusive and genuinely user-centred.

Responsibilities include:

• Apply a range of qualitative and quantitative research methods to understand user needs, behaviours, motivations and pain points.


• Lead the planning of end-to-end user research across complex projects, taking a key role throughout, from defining research questions through to analysis and communicating findings.


• Translate complex research findings into clear, actionable recommendations for a range of audiences, including senior stakeholders.


• Run mapping workshops to help gain an understanding of internal and external user journeys


• Facilitate workshops, interviews, usability testing and other research activities.


• Collaborate with multi-functional Agile teams to integrate user research throughout the development process.


• Navigate complex stakeholder environments, balancing competing priorities and managing challenging or ambiguous problems.

Experience required:

• A significant background in user research, with demonstrable experience gained within large, complex or highly regulated project environments.


• Strong experience of User-Centred Design (UCD) and have worked as part of multidisciplinary delivery teams.


• Practical knowledge and experience of the Government Digital Service (GDS) standards, including applying GDS principles and ways of working within projects.


• Experience working within Agile and/or multidisciplinary delivery environments.


• A strong understanding of research methods, both qualitative and quantitative; this may include interviewing, usability testing, contextual research, diary studies and other appropriate approaches.


• User journey research and development skills


• Excellent communication and stakeholder management skills, with the ability to influence senior decision-makers.


• It would be advantageous to have experience of working throughout Discovery, Alpha, Beta and Live phases.


• Due to the nature of the client, it would be advantageous for candidates to hold, or be eligible and willing to undergo, a certain level of security clearance (SC).