Senior User Researcher

Summer-Browning Associates Ltd; Manchester; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

Summer-Browning Associates Ltd on behalf of a Central Government client seeks a User Researcher (G7) for an initial 6‑month contract, with locations in London, Bristol or Manchester and about one day per week on site.

You will conduct user research in large, complex environments in line with the Government Service Manual, work in an agile team, and translate insights into design inputs for cyber security services.

Qualifications

• Experience conducting user research in large, complex environments.
• Ability to apply a range of user research methods to inform design decisions.
• Strong communication skills with senior stakeholders.

Responsibilities

• Plan and conduct user research in line with the Government Service Manual.
• Work within an agile team to prioritise actions based on findings.
• Collaborate with designers, product researchers, and engineers to turn insights into design inputs.
• Present research findings clearly and persuasively to stakeholders, including senior leadership.
• Identify opportunities to adopt new methods and improve research processes.
• Support cyber security service development through user-centered evidence.

Skills

User research

Agile

Stakeholder communication

Job description

SBA are currently supporting our Central Government client who are seeking a User Researcher (G7) on an initial 6 month contract.

Location

London, Bristol OR Manchester (1 day p/w)

You will

• Be able to conduct user research in accordance with Government Service Manual in large complex environments
• Work in an agile environment with other specialists in accordance with the government Service Manual
• Have experience undertaking user research with a community of specialist users, ideally in support of developing cyber security services
• Be able to understand the complex problems a team is trying to solve
• Be able to appropriately select and apply a range of user research approaches to inform design decisions
• Be able to work within an agile environment to quickly prioritise action
• Be able to think critically, use analysis and challenge of assumptions or change the status quo
• Communicate clearly and persuasively and build relationships with stakeholders, including those at very senior levels
• Have experience of understanding the benefits of different user research methods and helping teams choose and adopt new methods

Desirable

• Experience setting up and championing a user research function in a prior role
• Experience with Government Cyber business needs or Cyber Services product development.
• Candidates who have prior knowledge of Government Cyber business needs or have worked within Cyber Services product development before would be highly advantageous

NB: Active SC required for this assignment.