Senior User Researcher – Public Sector, Flexible Work

Scrumconnect; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Scrumconnect Consulting in London is seeking a Senior User Researcher to help teams understand the people who use public services. You will plan and run research, turn findings into clear insight, and ensure user needs shape every decision.

Collaborating with designers, business analysts and product managers, you will test prototypes, share actionable insights, and mentor other researchers while upholding GDPR and accessibility standards.

Qualifications

• Significant experience as a user researcher on digital services.
• Strong qualitative research skills, with the ability to use quantitative data alongside them.
• Experience researching with users who have access needs or low digital confidence.
• Experience working in multidisciplinary agile teams.
• Ability to present findings clearly and influence decisions.
• UK government or public sector experience.
• Experience researching complex, multi-organisation services.
• Experience taking services through GDS service assessments.

Responsibilities

• Plan and run research using a range of methods, including interviews, contextual inquiry and usability testing.
• Research with a wide range of users, including people with access needs and professional or specialist users.
• Analyse findings and share clear, actionable insight with the team and stakeholders.
• Work with designers, business analysts and product managers so research shapes what is built.
• Test prototypes and services, and help the team iterate based on evidence.
• Make sure research is ethical and meets UK GDPR.
• Prepare research evidence for GDS service assessments.
• Support and mentor other researchers.

Skills

Qualitative research

Quantitative data analysis

User research

Accessible research

Stakeholder influence

Agile teams

Public sector experience

Job description

Scrumconnect Consulting in London is seeking a Senior User Researcher to help teams understand the people who use public services. You will plan and run research, turn findings into clear insight, and ensure user needs shape every decision.

Collaborating with designers, business analysts and product managers, you will test prototypes, share actionable insights, and mentor other researchers while upholding GDPR and accessibility standards.