Senior User Researcher (Permanent) £60,000-65,000 per annum

Create/Change; United Kingdom; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Create/change is a forward-thinking organisation focused on human-centered design and evidence-based methods. We hire Senior User Researchers to advocate for users across policy and digital service projects, shaping decisions with insights.

In an agile setting, you will design and conduct user research, collaborate with stakeholders, and produce actionable recommendations while champions inclusive practices and accessibility across UK-focused initiatives.

Qualifications

• Establishing and championing ResearchOps standards, including privacy and consent documentation.
• Experience planning and conducting user research using qualitative and quantitative methods.
• Ability to select appropriate research methods based on research objectives.
• Planning and commissioning research recruitment independently, including developing strategies to reach seldom-heard groups.
• Advocating for user research with stakeholders and aligning research plans and findings to organisational priorities.
• Experience synthesising evidence from multiple sources into clear, actionable recommendations.
• Experience working in an agile environment and in multidisciplinary teams.
• Strong experience conducting research with diverse users, including on complex or sensitive topics.
• Ability to tailor communication styles to different audiences and communicate complex ideas to non-technical audiences.
• A commitment to user-centred design, evidence-based decision making, inclusivity and accessibility.
• Ability to work within the UK unrestricted

Responsibilities

• Designing and conducting user research and influencing strategy.
• Working closely with stakeholders and multi-disciplinary team members to shape research outcomes.
• Creating research plans using both qualitative and quantitative methods in-line with organisational objectives.
• Iterating research hypotheses and managing related documentation.
• Working empathetically with users to understand their needs.

Skills

ResearchOps

Interviews

Workshops

Surveys

Quantitative methods

Qualitative methods

Stakeholder management

Agile

Multidisciplinary teams

Diversity & inclusion

Communication

Job description

Senior User Researcher (Permanent)

Who we are:

Create/change is a forward-thinking organisation focused on designing services and experiences that drive positive impact for people, businesses, and communities. The company partners with clients across various sectors to reimagine how services are delivered, using human-centered design and evidence-based methods.

We typically deliver complex transformations within the Government and public sector on public facing issues spanning multiple areas such as healthcare, education, and justice.

Team members collaborate remotely, leveraging digital tools to co-create solutions with clients and stakeholders. Create/Change values inclusive practices, continuous learning, and practical innovation that leads to measurable outcomes for end users.

Who we are looking for:

We are looking to hire a Senior User Researcher to help advocate for users across a wide range of policy, digital product and service design projects ensuring design decisions are empathetic and evidence driven.

Working within an agile environment you will be responsible for designing and conducting user research and influencing strategy.

Day to day this will include working closely with stakeholders and multi-disciplinary team members, creating research plans using both qualitative and quantitative methods in-line with organisational objectives, iterating research hypotheses, managing all related documentation, and working empathetically with users to understand their needs.

Skills required to successfully apply:

Establishing and championing ResearchOps standards, including privacy and consent documentation and knowledge management

Experience planning and conducting user research using a range of qualitative and quantitative methods, including interviewing, running workshops and surveys.

Ability to select appropriate research methods based on research objectives.

Planning and commissioning research recruitment independently, including developing strategies to reach seldom-heard groups

Advocating for user research with stakeholders and aligning research plans and findings to organisational priorities.

Experience synthesising evidence from multiple sources into clear, actionable recommendations.

Experience working in an agile environment and in multidisciplinary teams

Strong experience conducting research with diverse users, including on complex or sensitive topics.

Ability to tailor communication styles to different audiences and communicate complex ideas to non-technical audiences.

A commitment to user-centred design, evidence-based decision making, inclusivity and accessibility.

Ability to work within the UK unrestricted