Senior User Researcher - Human-Centered Design Impact

Kainos; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Job summary

Kainos is seeking a User Researcher (Senior Associate) to deliver actionable insights that shape service experiences and focus on user needs. You’ll be passionate about design research and advocate for user-centered design, design thinking and service design within our growing Experience Design capability.

You’ll contribute to a culture that values collaboration, quality, and measurable impact, working with multidisciplinary teams to ensure research informs product and service outcomes across

Qualifications

• Understands the difference between requirements and user needs and how they drive research method choice.
• Excellent knowledge of qualitative research methods.
• Sound knowledge of quantitative research methods.
• Can design and write research plans with recruiters or client insight teams.

Responsibilities

• Deliver actionable insights that shape service experiences and focus on user needs.
• Advocate for user-centered design and service design within projects.
• Conduct interviews with empathy to inform design decisions.
• Produce reports and present findings with clear recommendations.
• Collaborate with wider project teams to establish value of User Research.

Skills

Qualitative research methods

Quantitative research methods

Interviewing

Research planning

Reporting & presenting findings

Commercial awareness

Job description

Kainos is seeking a User Researcher (Senior Associate) to deliver actionable insights that shape service experiences and focus on user needs. You’ll be passionate about design research and advocate for user-centered design, design thinking and service design within our growing Experience Design capability.

You’ll contribute to a culture that values collaboration, quality, and measurable impact, working with multidisciplinary teams to ensure research informs product and service outcomes across