Defence User Researcher — Service Design & Insights

Kainos; United Kingdom; On-site; GBP 55,000 - 75,000; Full time

Job summary

Join Kainos as an experienced User Researcher (Consultant) where you will deliver actionable insights to shape right‑sized service experiences. You will champion needs-based design, coach staff, and collaborate with client teams to turn research into impact. You’ll join a growing Experience Design capability focused on user‑centred digital services.

We value people‑first culture, growth, and collaboration, with opportunities to advance your career while making a measurable difference.

Qualifications

• Lead, plan, develop and conduct research activities with appropriate methods.
• Experience in the UK Defence sector and active security clearance.
• Ability to coach and develop senior staff and wider community.
• Strong written and verbal communication across all levels of the organisation.
• Demonstrates excellent commercial awareness and stakeholder management.

Responsibilities

• Deliver actionable insights to shape service experiences and user needs.
• Advocate for needs-based design, design thinking and service design.
• Coach and develop staff, managing performance and career growth.
• Lead workshops across project lifecycles and collaborate with client teams.

Skills

User research

Qualitative research

Quantitative research

Workshop design

Stakeholder management

Coaching and mentoring

Communication at all levels

Defence industry experience

Security clearance

Job description

Join Kainos as an experienced User Researcher (Consultant) where you will deliver actionable insights to shape right‑sized service experiences. You will champion needs-based design, coach staff, and collaborate with client teams to turn research into impact. You’ll join a growing Experience Design capability focused on user‑centred digital services.

We value people‑first culture, growth, and collaboration, with opportunities to advance your career while making a measurable difference.