Senior Service Design Consultant & Experience Lead

Kainos; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

Kainos is seeking an experienced Service Designer (Consultant) to deliver end-to-end service experiences and champion needs-based design and service design principles. You will coach junior staff and collaborate with researchers to produce journey maps and service blueprints.

You will join a collaborative Experience Design capability focused on creating exemplary digital services that drive measurable impact for millions of users.

Qualifications

• Experience delivering end-to-end service experiences.
• Ability to influence service strategy with needs-based design and research.
• Proven skills in coaching and developing team members.
• Strong workshop facilitation and stakeholder engagement abilities.

Responsibilities

• Deliver end-to-end, efficient, and consistent service experiences.
• Advocate for needs-based design, design research, and service design principles.
• Coach and develop junior team members and guide the wider team.
• Collaborate with researchers to create journey maps and service blueprints.

Skills

End-to-end service design

Needs-based design

Design research

Design thinking

Service blueprints/maps

Workshop facilitation

Coaching and staff development

Stakeholder management

Communication

Commercial awareness

Job description

Kainos is seeking an experienced Service Designer (Consultant) to deliver end-to-end service experiences and champion needs-based design and service design principles. You will coach junior staff and collaborate with researchers to produce journey maps and service blueprints.

You will join a collaborative Experience Design capability focused on creating exemplary digital services that drive measurable impact for millions of users.