User Researcher

Kainos; Belfast City District; On-site; GBP 60,000 - 78,000; Full time

Job summary

Kainos is seeking an experienced User Researcher (Consultant) to deliver actionable insights that shape service experiences and meet user needs. You will coach staff, grow our Experience Design capability, and advocate needs-based design with a focus on research excellence across digital services.

You will lead research strategies, conduct advanced qualitative and quantitative studies, and collaborate with client teams to ensure research plans align with business goals.

Qualifications

• Lead, plan, develop, and conduct research activities with appropriate methods
• Expert knowledge and application of qualitative and quantitative research methods
• Solid understanding of information architecture, interaction design, and visual design principles
• Collaborate with client teams to deliver relevant research plans and strategies
• Design and lead workshops across a project lifecycle
• Represent user research across the organisation
• Develop people through coaching and mentoring of senior staff and wider community
• Communicate effectively at all levels and maintain strong stakeholder relationships
• Demonstrate commercial awareness and value-driven research outcomes

Responsibilities

• Lead, plan, develop, and conduct research activities, ensuring the right methods are applied
• Expert knowledge and application of qualitative and quantitative research methods
• Work with client teams to deliver relevant and appropriate research plans and strategies
• Design and lead workshops across a project lifecycle
• Represent user research across the organisation

Skills

Research leadership

Qualitative methods

Quantitative methods

Information architecture

Workshop design

Stakeholder management

Communication

Commercial awareness

Job description

At Kainos, we use technology to solve real-world problems that matter — transforming d...

MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS:

As an experienced User Researcher (Consultant) at Kainos, you will be responsible for delivering actionable insights that help define the right service experiences and focus them on user needs. You will be an advocate for needs-based design, design thinking and service design, and are passionate about coaching others in design research. You’ll manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development. You will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. We are not about marketing and dark patterns; we are all about making a positive, measurable impact on millions of people through quality products and services.

MINIMUM (ESSENTIAL) REQUIREMENTS

• Lead, plan, develop, and conduct research activities, ensuring the right methods are applied


• Expert knowledge and application of qualitative and quantitative research methods


• Sound understanding of information architecture, interaction design, and visual design principles


• Work closely with client teams to deliver relevant and appropriate research plans and strategies


• Designs and leads workshops across a project lifecycle


• Represents user research across the organisation


• We are passionate about developing people – a demonstrated ability in managing, coaching and developing senior members of your team and wider community


• Able to communicate effectively at all levels


• Excellent commercial awareness


• Strong stakeholder management skills

DESIRABLE

• Experience working in a full-service digital agency environment


• Demonstrable knowledge of user-centred design practices


• Experience working with Agile delivery methodologies