Defence User Research Lead & Coach

Kainos; Birmingham; On-site; GBP 60,000 - 90,000; Full time

Job summary

Kainos is seeking an experienced User Researcher (Consultant) to deliver actionable insights that shape service experiences and focus them on user needs. You’ll coach and develop a small team, advocate for needs-based design and service design, and work with clients to craft effective research plans.

You will join the Experience Design capability, contributing to user-centred digital services and mentoring senior staff while delivering measurable, positive impact across projects and

Qualifications

• Lead, plan, develop, and conduct research activities with appropriate methods.
• UK Defence Industry experience.
• Active SC clearance.
• Expert knowledge of qualitative and quantitative research methods.
• Sound understanding of information architecture, interaction design, and visual design principles.
• Excellent stakeholder management and communication at all levels.
• Demonstrated ability in managing, coaching and developing senior staff.

Responsibilities

• Deliver actionable insights to define right service experiences focused on user needs.
• Advocate for needs-based design, design thinking and service design.
• Coach and develop staff, managing performance and career development.

Skills

Lead research

Qualitative methods

Quantitative methods

Stakeholder management

Communication at all levels

People development

Job description

Kainos is seeking an experienced User Researcher (Consultant) to deliver actionable insights that shape service experiences and focus them on user needs. You’ll coach and develop a small team, advocate for needs-based design and service design, and work with clients to craft effective research plans.

You will join the Experience Design capability, contributing to user-centred digital services and mentoring senior staff while delivering measurable, positive impact across projects and