Urology Cancer Care Navigator Assistant

Royal Surrey NHS Foundation Trust; Guildford; On-site; GBP 30,000 - 33,000; Full time

Job summary

Royal Surrey NHS Foundation Trust is recruiting a Urology Assistant Cancer Navigator to support the Urology department in the Stokes Centre for Urology. The role emphasizes excellent interpersonal skills, a calm, methodical approach, and strong administrative capability in a busy office environment.

You will assist in booking outpatient appointments, uploading referrals, and coordinating cancer treatment pathways, with training provided for system software.

Qualifications

• NVQ level 3 or equivalent experience.
• A level or equivalent experience.
• RSA Typing qualification or equivalent experience.

Responsibilities

• Management of outpatient bookings working to clearly defined policies.
• Ensure patients are dated within their waiting time breach dates and in order of clinical need.
• The post holder will be expected to provide cover for the Cancer Navigators during annual leave, sick leave and during busy periods, although this duties will be suitable for a Band 4 position.
• Contact patients using persuasive and negotiating skills in order to agree a date for their procedure.
• Provide excellent communication and information for patients coming into hospital. Complete patient questionnaire, generate letters to patients with information regarding medication, transport and send appropriate information leaflets.
• Communicate with the Urology Nurse Manager / Junior Sister regarding any patients with special requirements.
• Communicate regularly with patients, respond to telephone enquiries from patients and relatives using tact and diplomacy.
• With direction & support, the post holder must be prepared to telephone patients/consultants about contentious issues, such as their procedure being cancelled.
• The Assistant Cancer Navigator will be expected to inform the Assistant Specialty Manger / Specialty Manager of any problems relating to their role or department.
• The Assistant Cancer Navigator must discuss and agree with the Assistant Specialty Manger / Specialty Manager any changes they wish to make to their working practices.

Skills

Interpersonal skills

Telephone manner

Calm and methodical

Office software proficiency

Education

NVQ level 3

A level

RSA Typing qualification

Tools

Cerner

Microsoft Word

Microsoft Excel

Job description

Royal Surrey NHS Foundation Trust is recruiting a Urology Assistant Cancer Navigator to support the Urology department in the Stokes Centre for Urology. The role emphasizes excellent interpersonal skills, a calm, methodical approach, and strong administrative capability in a busy office environment.

You will assist in booking outpatient appointments, uploading referrals, and coordinating cancer treatment pathways, with training provided for system software.