Senior Unified Communications & Collaboration Engineer

Rothschild & Co; City of Westminster; On-site; GBP 75,000 - 95,000; Full time

Job summary

Rothschild & Co seeks a senior Microsoft 365 and Unified Communications specialist to manage and optimize collaboration services across global sites. You will own operational support for Exchange On-Premises/Online, Enterprise Vault and CodeTwo, while contributing to Teams, SharePoint and Copilot deployments.

You will develop and maintain runbooks, document processes, and coordinate with global teams to ensure service continuity and improved user experience.

Qualifications

• Experience with Exchange On-Premises and Exchange Online across hybrid environments.
• Strong knowledge of Microsoft 365 workloads including Teams, SharePoint and Copilot.
• Familiarity with Enterprise Vault archiving and CodeTwo signature tooling.

Responsibilities

• Provide senior-level operational support for M365 workloads and UC services.
• Maintain runbooks, knowledge articles and end-user documentation.
• Support rollout, adoption and ongoing management of Teams Telephony and hardware.
• Act as escalation SME for Exchange on-premises and online, including hybrid dependencies.
• Contribute to incident, problem and change management processes.

Skills

Microsoft 365

Exchange On-Premises

Exchange Online

Teams

SharePoint

Copilot

Enterprise Vault

CodeTwo

Incident management

Documentation

Education

ITIL qualified

Tools

CodeTwo

Enterprise Vault

Copilot Studio

Job description

Rothschild & Co seeks a senior Microsoft 365 and Unified Communications specialist to manage and optimize collaboration services across global sites. You will own operational support for Exchange On-Premises/Online, Enterprise Vault and CodeTwo, while contributing to Teams, SharePoint and Copilot deployments.

You will develop and maintain runbooks, document processes, and coordinate with global teams to ensure service continuity and improved user experience.