Senior UCC Engineer - AI-Driven Collaboration Architect

Box, Inc.; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Pension and medical/dental coverage

25 days vacation plus birthday off

Wellness program & gym membership

Free lunch & snacks at the office

Job summary

Box, Inc. seeks a Senior UCC Engineer to lead Unified Communications & Collaboration across Box’s global IT landscape. You will shape conferencing, telephony, events, and collaboration apps, coordinating with regional offices and vendors to deliver reliable, scalable services.

You will mentor peers, drive cross-functional projects, and help scale EU operations while keeping security and performance at the forefront of every initiative.

Qualifications

• 5+ years experience with UCC systems (Video Conferencing, Audio Conferencing and Live Events) in a large scale corporate environment.
• Experience in control systems: Crestron, Extron, Logitech, Neat, Zoom or QSC.
• Strong ability to interact with and understand complex technical requirements across departments.
• Excellent written and verbal communication, including remote teams.
• Strong organizational, planning, problem-solving, and documentation skills.
• Stay current with latest hardware and software releases.
• Preferred: BS in CS, PM skills, Telephony tooling, IM tooling, Events coordination, global enterprise initiatives, office build-out experience, networking (Cisco/Arista/Palo Alto).
• Certifications preferred: CTS, CTS-D, CTS-I, BiAmp, Slack, CCNA; ongoing professional development.

Responsibilities

• Collaborate with team on new conference room designs utilizing the latest developing technologies
• Maintain POC relationship with broader Office Build-out team members
• Managing vendors for procurement, engineering collaboration and integration
• Help scale the business by developing automations within UCC team processes
• Manage vendor portfolio relationships with companies like Zoom, Slack and Ringcentral
• Maintain UCC ticket backlog, utilizing Jira
• Create/maintain day-to-day support & management documentation for systems and services troubleshooting.
• Maintain inventory and reporting of all infrastructure and computing assets.

Skills

UCC systems

Vendor management

Documentation

Cross-functional collaboration

Communication

Project leadership

Education

B.S. in Computer Science or related field

Tools

Crestron

Extron

Logitech

Neat

Zoom

QSC

Cisco

Arista

Palo Alto Networks

Job description

Box, Inc. seeks a Senior UCC Engineer to lead Unified Communications & Collaboration across Box’s global IT landscape. You will shape conferencing, telephony, events, and collaboration apps, coordinating with regional offices and vendors to deliver reliable, scalable services.

You will mentor peers, drive cross-functional projects, and help scale EU operations while keeping security and performance at the forefront of every initiative.