Senior UCC Engineer

Box, Inc.; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Pension and medical/dental coverage

25 days vacation plus birthday off

Wellness program & gym membership

Free lunch & snacks at the office

Job summary

Box, Inc. seeks a Senior UCC Engineer to lead Unified Communications & Collaboration across Box’s global IT landscape. You will shape conferencing, telephony, events, and collaboration apps, coordinating with regional offices and vendors to deliver reliable, scalable services.

You will mentor peers, drive cross-functional projects, and help scale EU operations while keeping security and performance at the forefront of every initiative.

Qualifications

• 5+ years experience with UCC systems (Video Conferencing, Audio Conferencing and Live Events) in a large scale corporate environment.
• Experience in control systems: Crestron, Extron, Logitech, Neat, Zoom or QSC.
• Strong ability to interact with and understand complex technical requirements across departments.
• Excellent written and verbal communication, including remote teams.
• Strong organizational, planning, problem-solving, and documentation skills.
• Stay current with latest hardware and software releases.
• Preferred: BS in CS, PM skills, Telephony tooling, IM tooling, Events coordination, global enterprise initiatives, office build-out experience, networking (Cisco/Arista/Palo Alto).
• Certifications preferred: CTS, CTS-D, CTS-I, BiAmp, Slack, CCNA; ongoing professional development.

Responsibilities

• Collaborate with team on new conference room designs utilizing the latest developing technologies
• Maintain POC relationship with broader Office Build-out team members
• Managing vendors for procurement, engineering collaboration and integration
• Help scale the business by developing automations within UCC team processes
• Manage vendor portfolio relationships with companies like Zoom, Slack and Ringcentral
• Maintain UCC ticket backlog, utilizing Jira
• Create/maintain day-to-day support & management documentation for systems and services troubleshooting.
• Maintain inventory and reporting of all infrastructure and computing assets.

Skills

UCC systems

Vendor management

Documentation

Cross-functional collaboration

Communication

Project leadership

Education

B.S. in Computer Science or related field

Tools

Crestron

Extron

Logitech

Neat

Zoom

QSC

Cisco

Arista

Palo Alto Networks

Job description

WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

Box IT Unified Communications & Collaboration (UCC)’ primary role is to provide a seamless collaborative experience for Boxers with anyone, anywhere. We manage, architect, operate and analyze four major areas of the business toolset; Tele-Conferencing, Internal Events, Conference Room Experience and Internal Collaboration Applications. Our vision is to deliver a seamless experience that can be easily integrated into the daily lives of Boxers globally. Our team values: Be passionate to deliver great service, pursue growth and development, and build a positive team spirit.

The UCC Sr. Engineer will join a dynamic team of the most talented IT professionals in the industry. You have several layers to your job scope; first being the UCC team environment, spanning across tele-conferencing, events, office builds, telephony, and collaboration applications. As a senior leader on the team, you will proactively identify support and engineering gaps, designing and implementing strategic improvements to optimize our infrastructure. Additionally, you will be responsible for streamlining the EU model for UCC functions to ensure seamless, high-performance operations across our regional offices. The Sr. Engineer should be agile enough to maintain these priorities as well as stay organized with cross-collaborative projects that stretch to other areas of the IT organization. Lastly, your role will involve coaching and mentoring your peers, leading cross-functional projects, and driving technology decisions that will impact Boxers around the world!

WHAT YOU'LL DO

• Collaborate with team on new conference room designs utilizing the latest developing technologies
• Maintain POC relationship with broader Office Build-out team members
• Managing vendors for procurement, engineering collaboration and integration
• Help scale the business by developing automations within UCC team processes
• Manage vendor portfolio relationships with companies like Zoom, Slack and Ringcentral
• Maintain UCC ticket backlog, utilizing Jira
• Create/maintain day-to-day support & management documentation for systems and services troubleshooting.
• Maintain inventory and reporting of all infrastructure and computing assets.

WHO YOU ARE

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

• 5+ years experience with UCC systems (Video Conferencing, Audio Conferencing and Live Events) in a large scale corporate environment.

• Experience in one or more control systems: Crestron, Extron, Logitech, Neat, Zoom or QSC

• Strong ability to interact with and understand complex technical requirements across different departments.

• Strong ability to communicate effectively in writing and verbally, including working with a geographically distributed team.

• Strong organizational, planning, problem-solving, and documentation skills.
• Ability to stay current with latest hardware and software releases.
• Preferred skills:
  • B.S. in Computer Science or related field
  • Project management skills
  • Knowledge of Telephony tooling
  • Knowledge of IM tooling
  • Corporate Events Support and coordination
  • Experience leading large, complex enterprise initiatives on a global scale
  • Experience with office build-out projects
  • Networking experience is a plus (Cisco, Arista, Palo Alto Networks)
  • Working knowledge of essential security concepts.
  • One or more of the following certifications preferred: CTS, CTS-D, CTS-I, BiAmp, Slack, CCNA
  • Demonstrate that you continue to keep your knowledge and skills up to date

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in.If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

BENEFITS

• Box Benefits package includes pension, medical and dental coverage. We have a robust wellness program including 25 days of vacation (plus your birthday off!) and subsidized gym membership. There is such a thing as a free lunch, you can order from a daily menu along with lots of snacks and drinks. EMEA HQ office is located in the impressive White Collar Factory on Old Street; www.whitecollarfactory.com and other European offices in Paris, Munich, Amsterdam, and Warsaw.

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

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