Senior Transport Account Manager

Barker Ross Group; West Midlands; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Company car/allowance

Bonus

Annual salary review

Pension scheme

Life assurance

Job summary

Barker Ross Group is seeking a Customer Services Transport Operator in the Midland area to own a key client relationship within a fast-paced transport environment. You will combine transport know-how with exceptional service to deliver results and build trusted partnerships.

Based in Aston, Birmingham, the role offers progression opportunities, a competitive package and a proactive, customer-focused culture where you drive improvements, manage expectations and influence outcomes across the

Qualifications

• Proven experience within transport and logistics.
• Strong understanding of transport operations and planning.
• Exceptional customer service and communication skills.
• Experience dealing directly with customers and key stakeholders.
• Commercial awareness with a results-driven approach.
• Ability to influence, challenge and negotiate when required.
• Excellent problem-solving skills and calm under pressure.
• Proactive attitude with a can-do mindset.

Responsibilities

• Build a strong, credible relationship with the customer.
• Understand operation, challenges, priorities and future requirements.
• Collaborate with transport planning and operations to deliver service.
• Own issues and drive solutions, not excuses.
• Anticipate problems and act before they occur.
• Monitor performance and drive improvements across the account.
• Manage KPIs, service levels and customer expectations.
• Lead performance conversations and identify value opportunities.
• Challenge the status quo and improve ways of working.
• Ensure the customer feels listened to, supported and valued.
• Make the account successful.

Skills

Transport experience

Customer service

Communication

Stakeholder management

Commercial awareness

Negotiation

Problem-solving

Resilience

Proactive

Goal-oriented

Job description

Barker Ross Group is seeking a Customer Services Transport Operator in the Midland area to own a key client relationship within a fast-paced transport environment. You will combine transport know-how with exceptional service to deliver results and build trusted partnerships.

Based in Aston, Birmingham, the role offers progression opportunities, a competitive package and a proactive, customer-focused culture where you drive improvements, manage expectations and influence outcomes across the