Senior Train Conductor – Birmingham

XC Trains Limited; Birmingham; On-site; GBP 31,000 - 39,000; Full time

Benefits offered by this job

Free unlimited train travel

Discounted train travel

Pension scheme

Free uniform

Excellent holiday entitlement

Job summary

CrossCountry is seeking a Senior Conductor in Birmingham. You will check and sell tickets on board, advise customers, and ensure a safe, comfortable journey while handling luggage and assisting with challenges. Initial 10-week training will be at the Derby Customer Service Training Centre, with shifts including weekends.

The role is safety-critical, requires a medical and DBS check, and you must live within an hour’s commute of Birmingham. Average hours are 37 per week.

Qualifications

• Safety critical role requiring medical and DBS checks.
• Must live within 1 hour's commute of Birmingham.
• Be available for shift work including weekends.
• Complete a 10-week training course at the Derby Customer Service Training Centre.

Responsibilities

• Check and sell tickets on board our services and advise customers on their journey.
• Handle unexpected challenges calmly and confidently.
• Ensure a comfortable train environment by reporting defects and managing luggage.
• Strive to provide a memorable travel experience for customers.
• Undergo training on all safety procedures and lead in critical situations.
• Training occurs over a 10-week program at Derby.

Skills

Customer service

Safety awareness

Job description

CrossCountry is seeking a Senior Conductor in Birmingham. You will check and sell tickets on board, advise customers, and ensure a safe, comfortable journey while handling luggage and assisting with challenges. Initial 10-week training will be at the Derby Customer Service Training Centre, with shifts including weekends.

The role is safety-critical, requires a medical and DBS check, and you must live within an hour’s commute of Birmingham. Average hours are 37 per week.