Senior Conductors- Birmingham New Street

XC Trains Limited; Birmingham; On-site; GBP 31,000 - 39,000; Full time

Benefits offered by this job

Free unlimited train travel

Discounted train travel

Pension scheme

Free uniform

Excellent holiday entitlement

Job summary

CrossCountry is seeking a Senior Conductor in Birmingham. You will check and sell tickets on board, advise customers, and ensure a safe, comfortable journey while handling luggage and assisting with challenges. Initial 10-week training will be at the Derby Customer Service Training Centre, with shifts including weekends.

The role is safety-critical, requires a medical and DBS check, and you must live within an hour’s commute of Birmingham. Average hours are 37 per week.

Qualifications

• Safety critical role requiring medical and DBS checks.
• Must live within 1 hour's commute of Birmingham.
• Be available for shift work including weekends.
• Complete a 10-week training course at the Derby Customer Service Training Centre.

Responsibilities

• Check and sell tickets on board our services and advise customers on their journey.
• Handle unexpected challenges calmly and confidently.
• Ensure a comfortable train environment by reporting defects and managing luggage.
• Strive to provide a memorable travel experience for customers.
• Undergo training on all safety procedures and lead in critical situations.
• Training occurs over a 10-week program at Derby.

Skills

Customer service

Safety awareness

Job description

New Year- New Start?? We are recruiting for Senior Conductors to join CrossCountry in March 2027 at Birmingham New Street. Would you like to work onboard our Turbostar trains, travelling at up to 100mph, helping to transport people across the UK? Would you like a role where no two days are the same and you meet different people every day? Are you passionate about delivering excellent Customer Service? Are you focussed on delivering a safe train journey for all our customers and your colleagues? If you answered ‘Yes’ to the above, then you could be just the person we are looking for.

As an employee, you will receive free unlimited train travel on our services across our extensive rail network, discounted train travel on other train companies, entry into a pension scheme, a free uniform, excellent holiday entitlement and a salary of £30,920per annum during the first 12 months, rising to £39,147per annum after 12 months. Average hours are 37 per week.

Job Responsibilities

• You will be responsible for checking and selling tickets on board our services, advising customers about their journey by communicating individually & in groups and always being aware of their individual needs.
• Not every day runs smoothly on the Railway, and you could face many different challenges as a Senior Conductor, so you need to be able to deal with the unexpected in a calm but confident way.
• You will ensure the train environment is comfortable by fixing and reporting defective equipment and managing luggage issues so be prepared to get your hands dirty!!
• You’ll ensure that our customers have a memorable experience every time they travel with CrossCountry.
• Safety is always vitally important, we will train you on all procedures, rules and regulations so that you are prepared to take the lead should any critical situation demand it.
• Your initial 10 week training course will take place at our Customer Service Training Centre in Derby where you will be trained on all aspects of the role.
• This is not a 9 to 5 role so look away now if you don’t like working shifts or some weekends, but that means you’ll get time off in the week.

Requirements

• Please note, Senior Conductor positions are safety critical, and the successful applicants will require a safety critical medical and a DBS check.
• You must live within 1 hour’s commute of Birmingham and be able to travel at unsocial hours reliably due to the shiftwork involved.

We acknowledge the importance of our people's diverse experiences, talents and cultures.

Embracing diversity and creating inclusion is a key component of our talent strategy.

The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.

Thanks for your interest in working on our team!!