Senior Terminal Operations Manager (PRM & Safety)

Abm Uk; Greater London; On-site; GBP 55,000 - 85,000; Full time

Benefits offered by this job

GP access 24/7 medical support

Mental health support

Cycle to work scheme

Perks at Work benefits

Job summary

ABM is seeking a Terminal Operations Manager at Heathrow to lead passenger support services and drive continuous improvement across the terminal. You will inspire and manage a large team, ensuring safety, regulatory compliance, and high service standards while collaborating with airlines and stakeholders.

The role requires a proactive leader with strong communication skills, able to work 4 on 4 off shifts and oversee budgets and performance reporting. Permanent contract with competitive salary.

Qualifications

• Educated to degree level with the ability to lead complex terminal operations.
• Experience in passenger services or PRM operations is desirable.
• Proven track record in managing large teams and budgets within a high‑pressure environment.

Responsibilities

• Lead all PRM activities in the terminal, ensuring staffing and standards are met.
• Ensure compliance with legislation and ECAC requirements.
• Drive continuous improvement across the terminal and share best practices.

Skills

Leadership

PRM operations

Stakeholder management

Safety compliance

Communication

Problem solving

People management

Change management

Team development

Education

Bachelor's degree

Tools

MS Word

Excel

PowerPoint

Job description

ABM is seeking a Terminal Operations Manager at Heathrow to lead passenger support services and drive continuous improvement across the terminal. You will inspire and manage a large team, ensuring safety, regulatory compliance, and high service standards while collaborating with airlines and stakeholders.

The role requires a proactive leader with strong communication skills, able to work 4 on 4 off shifts and oversee budgets and performance reporting. Permanent contract with competitive salary.