Airport Ops Manager - Passenger Experience & Compliance

ABM; Hounslow; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

24/7GP and family support

Mental health support

Life event counseling

Get Fit programme

Cycle to work scheme

Perks at Work

Job summary

ABM is seeking a Senior Terminal Operations Manager at Heathrow to lead PRM activities and drive service improvements across the terminal. You will coordinate with HAL and ABM teams, set objectives, and ensure safety and regulatory compliance. A degree and a strong leadership record are essential for this role.

The role requires a 4-on/4-off shift pattern with 40 hours per week and a permanent contract. You will work on-site, partnering with stakeholders to deliver high standards of passenger

Qualifications

• Demonstrated leadership and the ability to drive change.
• Strong communication skills across levels and functions.
• Experience in managing teams and delivering contract goals.

Responsibilities

• Lead all Passenger Requiring Support (PRM) activities within the terminal.
• Ensure staffing levels and standards are maintained; respond to ad hoc requests.
• Drive continuous improvement across the terminal and share best practices with stakeholders and passengers alike.
• Manage the Service Delivery Manager team and develop staff performance.

Skills

Leadership

Communication

People management

Change management

Strategic thinking

Education

Degree level education

Tools

MS Word

MS Excel

PowerPoint

Job description

ABM is seeking a Senior Terminal Operations Manager at Heathrow to lead PRM activities and drive service improvements across the terminal. You will coordinate with HAL and ABM teams, set objectives, and ensure safety and regulatory compliance. A degree and a strong leadership record are essential for this role.

The role requires a 4-on/4-off shift pattern with 40 hours per week and a permanent contract. You will work on-site, partnering with stakeholders to deliver high standards of passenger