Senior Terminal Operations Leader (PRM & Safety)

Abm-Industries-Inc.-2; Hounslow; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

24/7 GP

Mental Health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Perks at Work

Job summary

ABM at Heathrow is seeking a Terminal Operations Manager to lead PRM and service delivery across the terminal. You will drive staffing, standards, and stakeholder collaboration with HAL and ABM teams to deliver safety and high-quality passenger care.

You will manage a team, set objectives, and maintain compliance, while promoting a culture of continuous improvement and employee engagement in a fast-paced environment.

Qualifications

• Airside pass is an essential requirement for this role and a full five-year background check will be conducted.
• Proven leadership experience with frontline teams and contractors.
• Experience in Passenger Requiring Support (PRM) services is advantageous.

Responsibilities

• Lead all PRM activities in a terminal and respond to HAL for ad hoc requests while maintaining staffing and standards.
• Ensure compliance with all relevant legislation and ECAC requirements.
• Foster a continuous improvement culture across the terminal and share best practices contract-wide.
• Develop and motivate the service delivery team to achieve performance targets.
• Manage objectives for the team and support industrial and employee relations activities.
• Communicate proactively with airport stakeholders to identify risks and mitigation actions.
• Provide governance information to demonstrate performance and drive service enhancements.
• Oversee local budget management and hold the team accountable.

Skills

Self-motivation

Team leadership

Leadership

Results oriented

Flexibility

Work under pressure

Excellent communication

Problem solving

Change management

People management

Education

Educated to degree level

Tools

MS Word

MS Excel

PowerPoint

Job description

ABM at Heathrow is seeking a Terminal Operations Manager to lead PRM and service delivery across the terminal. You will drive staffing, standards, and stakeholder collaboration with HAL and ABM teams to deliver safety and high-quality passenger care.

You will manage a team, set objectives, and maintain compliance, while promoting a culture of continuous improvement and employee engagement in a fast-paced environment.