Senior Telecoms Engineer: VoIP & Unified Communications

University Hospitals Sussex NHS Foundation Trust (279); Brighton, Worthing; On-site; GBP 45,000 - 65,000; Full time

Job summary

University Hospitals Sussex NHS Foundation Trust (279) is seeking an experienced Senior Telecoms Engineer to provide technical support for IT and Communications systems, and to ensure timely resolution of problems and installation requests. The role involves front-line support, travel between sites, and close collaboration with the IT team to maximise system performance.

The post covers maintenance of VoIP, legacy PBX, landline/SIP, mobile devices, paging equipment, and unified communications.

Qualifications

• Educated to degree level in IT/telecoms or related subject.
• Excellent knowledge of telecom systems and applications including Mitel and Netcall.
• Experience supporting mobile devices.
• Full driving licence and access to own vehicle.
• ITIL 3 qualification or above.

Responsibilities

• Maintain and support Trust-wide telephony systems, hardware, and solutions.
• Provide front-line support to users and monitor service requests.
• Attend project scoping and delivery meetings.
• Assist Telecoms manager in service delivery and budget analysis.
• Patch management and change forms in Service Desk CMDB.
• Ensure coverage for Telecoms Manager when required.

Skills

Customer focus

Strong communication

Team collaboration

Problem solving

Education

Degree in IT/telecoms or related subject

ITIL 3 certification

Tools

Mitel

Netcall

IP telephones

Mobile devices management

Job description

University Hospitals Sussex NHS Foundation Trust (279) is seeking an experienced Senior Telecoms Engineer to provide technical support for IT and Communications systems, and to ensure timely resolution of problems and installation requests. The role involves front-line support, travel between sites, and close collaboration with the IT team to maximise system performance.

The post covers maintenance of VoIP, legacy PBX, landline/SIP, mobile devices, paging equipment, and unified communications.