Senior Telecoms Engineer

University Hospitals Sussex NHS Foundation Trust (279); Brighton, Worthing; On-site; GBP 45,000 - 65,000; Full time

Job summary

University Hospitals Sussex NHS Foundation Trust (279) is seeking an experienced Senior Telecoms Engineer to provide technical support for IT and Communications systems, and to ensure timely resolution of problems and installation requests. The role involves front-line support, travel between sites, and close collaboration with the IT team to maximise system performance.

The post covers maintenance of VoIP, legacy PBX, landline/SIP, mobile devices, paging equipment, and unified communications.

Qualifications

• Educated to degree level in IT/telecoms or related subject.
• Excellent knowledge of telecom systems and applications including Mitel and Netcall.
• Experience supporting mobile devices.
• Full driving licence and access to own vehicle.
• ITIL 3 qualification or above.

Responsibilities

• Maintain and support Trust-wide telephony systems, hardware, and solutions.
• Provide front-line support to users and monitor service requests.
• Attend project scoping and delivery meetings.
• Assist Telecoms manager in service delivery and budget analysis.
• Patch management and change forms in Service Desk CMDB.
• Ensure coverage for Telecoms Manager when required.

Skills

Customer focus

Strong communication

Team collaboration

Problem solving

Education

Degree in IT/telecoms or related subject

ITIL 3 certification

Tools

Mitel

Netcall

IP telephones

Mobile devices management

Job description

University Hospitals Sussex NHS Foundation Trust (279)

Senior Telecoms Engineer

The closing date is 23 November 2026

We have an opportunity for an experienced Telecom Engineer to join our team.

To provide technical support to users and management on IT and Communications Systems, ensuring timely and effective resolution of problems, reports and installation requests.

Work with other members of the IT team to ensure maximum performance and return for IT investments. This role provides front line support to the customers and is often the first personal contact that the users have with the service. It is therefore a key requisite of this post to maintain a customer focus at all times. Given the dynamic nature of NHS organisations there will be a requirement for travel to a number of sites dependent upon where the users are based.

Main duties of the job

To provide maintenance and support of Trust-wide telephony systems, hardware and solutions currently in use within UHSussex including but not limited to:

VoIP, Digital & Analogue telephony hardware/end user devices

Legacy Telecoms Systems (Digital & analogue PBX)

landline/SIP and mobile maintenance and monitoring

Peripheral telecoms and pager/Bleep equipment

Unified comms, standard/Legacy Telecoms & Data patching

Fault Finding/Troubleshooting/Triage

About us

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer abuddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

Candidate Pack

Job responsibilities

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

If you do not meet the sponsorship requirements, and you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.

Confidence with Krone punch down strips, Tone out, Pinging devices Patching and basic network port triage.

Responsible for maintaining and administering the Mobile device estate, including new requests and upgrades.

Provide training and support on trust issued telephony and mobile devices IOS & Android such as iPads and smartphones.

To be responsible for the daily operation and monitoring of the Telecoms services, determining any problems and provide full operational telecoms connectivity for all customers.

Provide advice on best practice and technical specifications on a comprehensive range of telecoms services to IT users.

To work as a member of the Telecoms Team, in accordance with standard procedures.

To attend project scoping, start-up and investigation meetings, as called for by members of the programme delivery pillar and/or as required to maintain the momentum of the project.

To Assist the Telecoms manager in delivering the telecoms service and telecom projects across the Trust.

To complete installation and change forms to maintain the accuracy of the Service Desk Configuration Management Database

To provide cover for the Telecoms Manager when required.

To Assist the Telecoms manager in analysing spend and system usage

To order telecoms equipment and to maintain and monitor the delivery process, including repair / returns.

To act as a point of contact for Trusts end users in the event of service interruptions.

Responsible for configuring, maintaining and administering Call Centres / IVRs

Communication

Communicate with Head of Telecoms and Tech lead for Networks and Security, and other Team members to update on job progress and to learn new skills. Keep job stakeholders up to date with work progress and any issues over job completion.

Service delivery and improvement

Work will be assigned through the Trusts IT help desk system, or through relevant projects. The candidate will be expected to work on this using the most suitable software suite. These jobs can cover many areas, e.g. network fixes, alterations to existing work flows or new projects.

Person Specification

Experience and Qualifications

• Educated to Degree level in IT/telecoms/digital related subject, or with relevant telecoms support experience.
• Excellent technical knowledge of telecommunication systems and applications. Including Mitel and Netcall.
• Excellent technical knowledge IP & analogue telephones
• Experience of supporting mobile devices
• Full Driving licence plus Own vehicle available for business use
• ITIL 3 qualification or above

Equality, Diversity, and Inclusion

• Evidence of having championed diversity in previous roles (as appropriate to role)
• Evidence of having undertaken own development to improve understanding of equalities issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Sussex NHS Foundation Trust (279)