Senior Telecoms Engineer

University Hospitals Sussex NHS Foundation Trust; Worthing; On-site; GBP 32,000 - 42,000; Full time

Job summary

University Hospitals Sussex NHS Foundation Trust is seeking an experienced Telecom Engineer to join our IT team. The role involves providing technical support on IT and Communications Systems, ensuring timely resolution of problems, and managing installation requests across Trust sites.

You will work with IT colleagues to maximise performance and return on IT investments, providing front line customer support and maintaining a customer-focused approach in a dynamic NHS environment where travel

Responsibilities

• Provide maintenance and support of Trust-wide telephony systems, hardware and solutions currently in use within UHSussex.
• Provide front line support to users, ensuring timely and effective resolution of problems, reports and installation requests.
• Travel to a number of sites dependent upon where the users are based to support NHS services.

Job description

We have an opportunity for an experienced Telecom Engineer to join our team.

To provide technical support to users and management on IT and Communications Systems, ensuring timely and effective resolution of problems, reports and installation requests.

Work with other members of the IT team to ensure maximum performance and return for IT investments. This role provides front line support to the customers and is often the first personal contact that the users have with the service. It is therefore a key requisite of this post to maintain a customer focus at all times. Given the dynamic nature of NHS organisations there will be a requirement for travel to a number of sites dependent upon where the users are based.

Main duties of the job

To provide maintenance and support of Trust-wide telephony systems, hardware and solutions currently in use within UHSussex including but not limited to:

• VoIP, Digital & Analogue telephony hardware/end user devices
• Legacy Telecoms Systems (Digital & analogue PBX)
• landline/SIP and mobile maintenance and monitoring