Senior Systems & VoIP Engineer (Cloud & On-Prem)

SCG Connected; Basingstoke; Presencial; GBP 50.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Birthday Day Off

21 Days Holiday

Career Development

Employee Assistance Programme

Pension Scheme

Onsite Canteen

Free On-Site Parking

Descripción de la vacante

SCG Connected in Basingstoke is seeking a Systems Operations Engineer to architect, maintain and enhance the organisation’s mission-critical voice networking and server infrastructure for hosted telephony platforms. The role also acts as a senior escalation point for complex issues, ensuring availability and security within SLA targets.

You will lead infrastructure projects, manage updates and patches, and work across datacentres and offices, with hands-on responsibility for SIP handsets,

Formación

• Experience managing cloud telephony and multi-tenant environments.
• Strong network infrastructure knowledge incl. switches, routers, firewalls, VPNs.
• Linux (Ubuntu/CentOS) and Windows Server administration.
• Enterprise networking knowledge: TCP/IP, VLANs, routing, NAT, firewall management.
• Troubleshooting SIP/RTP and packet analysis with Wireshark.
• SIP School Certification (or equivalent).
• MySQL knowledge including queries and scripting.
• Strong analytical and diagnostic skills.
• Experience with SIP endpoints (Cisco, Yealink, Poly, Grandstream).
• Excellent communication, organization and risk awareness.

Responsabilidades

• Act as a senior technical escalation resource for hosted voice platforms.
• Recommend and implement infrastructure improvements aligned with industry best practices.
• Ensure compliance with security standards and operational policies.
• Apply and manage system updates, patches, and in-house software deployments.
• Design, implement, maintain and optimise network infrastructure supporting hosted voice and cloud platforms, ensuring performance, resilience, security, and scalability.
• Lead infrastructure projects from design through to delivery, managing scope, budget, and timelines.
• Regularly attend datacentres and offices for maintenance, testing, and training activities.
• Conduct onboarding and validation of SIP handsets and peripherals.
• Maintain comprehensive technical documentation and process guides.

Conocimientos

Cloud telephony management

Network infrastructure

Linux/Windows server admin

SIP/RTP troubleshooting

Wireshark analysis

SIP endpoints management

Networking security

Analytical & diagnostic skills

SIP endpoints (Cisco/Yealink/Poly/GR)

Communication & organization

Herramientas

Wireshark

MySQL

Descripción del empleo

SCG Connected in Basingstoke is seeking a Systems Operations Engineer to architect, maintain and enhance the organisation’s mission-critical voice networking and server infrastructure for hosted telephony platforms. The role also acts as a senior escalation point for complex issues, ensuring availability and security within SLA targets.

You will lead infrastructure projects, manage updates and patches, and work across datacentres and offices, with hands-on responsibility for SIP handsets,