Digital Support Analyst - Peterborough/Huntingdon

The Methodist Church in Britain; Peterborough, Huntingdon; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Trust benefits package

Job summary

North West Anglia NHS Foundation Trust in the UK is seeking a Digital Support Officer to join the newly formed Digital Support team. The role focuses on the day-to-day support, maintenance and operation of the Trust's digital infrastructure and applications.

You will troubleshoot user issues, participate in a daily rota across sites, liaise with third-party suppliers and assist wider Digital teams during emergencies while upholding security and confidentiality.

Qualifications

• Good level of education.
• Previous experience in a customer support role.
• Excellent understanding of Microsoft applications.
• Excellent communication skills.
• Good interpersonal skills.
• High level of accuracy and attention to detail.
• Good understanding of confidentiality.
• Good organisational skills and ability to prioritise own work against team needs.

Responsibilities

• Support the reliable operation of the Trust's digital infrastructure, systems, hardware, software and application services.
• Troubleshoot and resolve user issues, prioritising them in a timely manner.
• Take part in a daily support rota, working across sites if required.
• Liaise with external stakeholders, including third parties.
• Assist wider Digital teams in the event of an emergency.
• Offer assistance and guidance to team members involved in technical support.
• Comply with departmental, support and security procedures, suggesting modifications to the Digital Operational Support Leadership Team.
• Understand the Trust's centralised data processing facilities and how they connect to networks and digital infrastructure.
• Maintain knowledge of advances in digital technology, desktop operating systems and desktop and Hospital Information System software.
• Undertake training courses provided by the Trust.
• Support the maintenance of IT assets and system upgrades.

Skills

Microsoft applications

Communication

Interpersonal skills

Attention to detail

Confidentiality

Organisational skills

Education

Good level of education

Job description

A post in the newly formed Digital Support team at North West Anglia NHS Foundation Trust, created by merging the IT and Informatics teams. The work centres on day-to-day support, maintenance and running of the Trust's digital infrastructure and applications, including troubleshooting user issues and liaising with third-party suppliers. It involves a daily support rota across sites and offers hybrid working. Prior customer support experience is essential.

What the job involves

• Support the reliable operation of the Trust's digital infrastructure, systems, hardware, software and application services
• Troubleshoot and resolve user issues, prioritising them in a timely manner
• Take part in a daily support rota, working across sites if required
• Liaise with external stakeholders, including third parties
• Assist wider Digital teams in the event of an emergency
• Offer assistance and guidance to team members involved in technical support
• Comply with departmental, support and security procedures, suggesting modifications to the Digital Operational Support Leadership Team
• Understand the Trust's centralised data processing facilities and how they connect to networks and digital infrastructure
• Maintain knowledge of advances in digital technology, desktop operating systems and desktop and Hospital Information System software
• Undertake training courses provided by the Trust
• Support the maintenance of IT assets and system upgrades

What’s required

Qualifications

• Good level of education

Experience

• Previous experience in a customer support role

Skills & knowledge

• Excellent understanding of Microsoft applications
• Excellent communication skills
• Good interpersonal skills
• High level of accuracy and attention to detail
• Good understanding of confidentiality
• Good organisational skills and ability to prioritise own work against team needs

Other

• Ability to work independently and as part of a team
• Ability to work effectively under pressure in a busy environment

Nice to have

• Training qualification, or an IT-related qualification such as ITIL or Microsoft accreditation
• Experience supporting computer hardware and software configurations
• Experience installing computer systems for customers
• Experience of, or knowledge of, the Trust's Hospital Information Systems
• Experience using a service desk logging system and working from a service desk queue
• Experience working in a healthcare setting
• Good understanding of Windows, NHSMail and Active Directory
• Good working knowledge of the Data Protection Act and data security

What’s offered

• Hybrid working
• Trust benefits package