Senior Technician

Marsh; Witham; Hybrid; GBP 40,000 - 52,000; Full time

Job summary

Marsh in Witham is seeking a Senior Technician for the Bindings/ Delegated Underwriting Client Support Team. The role will be hybrid with two days at home and three days in the Witham office, working across Witham, Birmingham, London and India with a focus on technical client support for brokers.

You will manage high-profile client portfolios, handle technical duties around accounts, premiums and claims, and develop strong broker relationships in a global risk management environment.

Qualifications

• Industry experience in a technical role within insurance.
• Strong numerical skills.
• Proficient in Excel and MS Office.

Responsibilities

• Manage an assigned high profile client portfolio with technical duties relating to client accounts, premiums and claims.
• Manage all brokerage receivables, funding, retention, e-trading, post-booking reporting, payment of funds and all related processes.
• Promote, build and maintain relationships with Brokers, Clients and Markets.
• Participate in training sessions and provide input within the team for Binder/Facility service processing and troubleshooting.
• Interact with the team taking responsibility for bespoke projects and metric reporting.

Skills

Technical capacity

Excel skills

Microsoft Office

workload management

Tools

CLASS/ECF

IMR

Job description

Our Client Support Services department have an opportunity for a Senior Technician in our Binders/ Delegated Underwriting Client Support Team. This is available on a hybrid basis, offering home working for 2 days a week, with the other 3 days based in our office in Witham.

What can you expect:

• Work with (Re)Insurance professionals across Witham, Birmingham and London and India with experience and technical knowledge.
• Gain significant experience of working within a technical capacity for a Broker.
• Apply your experience and further development within a role that's truly progressive and offers full end-to-end responsibility of a client portfolio.
• Be part of a global business that works with clients of all sizes to define, design and deliver innovative solutions to better quantify and manage risk.

We will rely on you to:

• Manage an assigned high profile client portfolio, taking full responsibility of technical duties relating to client accounts, premiums and claims.
• Manage all brokerage receivables, funding, retention, e-trading, post booking receipt, ad hoc reporting requests, payment of funds and all management and transactional process steps.
• Promote, build and maintain relationships with Brokers, Clients and Markets.
• Participate in training sessions and provide input within the team and/or department for all aspects of Binder and Facility service processing to assist with troubleshooting.
• Fully interact with team taking responsibility for managing bespoke project and assigned metric reporting.

What you need to have:

• Industry Experience within a technical capacity and the ability to demonstrate a strength in numbers.
• Competent Excel skills and proficiency in Microsoft Office Applications.
• Willingness to learn and pass on skills.
• Successful management of workload; with an ability to manage expectations.

What makes you stand out:

• Significant experience of working in a technical capacity for a Broker.
• Experience of using London Market systems such as CLASS/ECF and the IMR.
• Experience within Delegated Authority (Binders, Lineslips, Consortia).
• Working with Bordereau, particularly Lloyd's standard V5.2.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.