Senior Technician

Serco; Dumfries; On-site; GBP 43,000 - 50,000; Full time

Benefits offered by this job

25 days’ holiday

Pension scheme up to 6%

Internal courses and qualifications

Wellbeing and employee assistance

Healthcare discounts and benefits

Job summary

Serco is seeking an experienced Senior Technician to join the Hard FM team at Dumfries & Galloway Royal Infirmary. You will supervise a multi-skilled maintenance workforce delivering reactive and planned maintenance across the hospital estate, ensuring statutory compliance and safe operation of essential systems.

Reporting to the Site Engineer, you will guide colleagues, manage on-call duties, and contribute to improvement and refurbishment projects while upholding high safety and service

Qualifications

• Engineering qualification (HNC/HND or equivalent) required.
• Experience in mechanical, electrical or building services maintenance.
• Previous supervisory or team leadership experience.
• Strong knowledge of health and safety and safe systems of work.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead and supervise maintenance teams and contractors.
• Manage planned preventive maintenance and reactive works.
• Support the safe operation of critical electrical and mechanical systems.
• Ensure compliance with health, safety and statutory requirements.
• Provide technical guidance to colleagues and stakeholders.
• Participate in the on-call rota.
• Assist with delivery of improvement and refurbishment projects.

Skills

Supervisory experience

Communication

Problem-solving

Health and safety

Education

HNC/HND or equivalent engineering qualification

Job description

Location: Dumfries and Galloway Royal Infirmary, DG2 8PS

Salary: £43,000 - £50,000 plus excellent benefits

Schedule: Full-time, 8am-4pm Monday- Friday and on-call rota, typically one week in six (additional allowance paid of £2790)

Ready to impact a better future?

Serco is seeking an experienced Senior Technician to join the Hard FM team at Dumfries & Galloway Royal Infirmary. This is an excellent opportunity for a motivated engineering professional to help lead the delivery of critical maintenance services within a busy healthcare environment.

About The Role

Reporting to the Site Engineer, you will supervise a multi-skilled maintenance workforce delivering reactive and planned maintenance, minor works, and project activities across the hospital estate. You will play a key role in ensuring statutory compliance, maintaining critical engineering systems, and supporting the safe operation of hospital services.

Key Responsibilities

• Lead and supervise maintenance teams and contractors.
• Manage planned preventative maintenance and reactive works.
• Support the safe operation of critical electrical and mechanical systems.
• Ensure compliance with health, safety and statutory requirements.
• Provide technical guidance and support to colleagues and stakeholders.
• Participate in the management on-call rota.
• Assist with the delivery of improvement and refurbishment projects.

About You

• HNC/HND, apprenticeship, NVQ, City & Guilds, or equivalent engineering qualification.
• Experience in mechanical, electrical, or building services maintenance.
• Previous supervisory or team leadership experience.
• Strong knowledge of health and safety and safe systems of work.
• Excellent communication, organisational and problem-solving skills.
• The ability to work effectively in a fast-paced and safety‑critical environment.

What You’ll Bring

You will be a proactive leader who can prioritise workloads, support colleagues, and maintain high standards of service delivery while ensuring a safe environment for patients, visitors and staff. Healthcare experience would be advantageous but is not essential for candidates with transferable engineering and leadership skills.

What We Offer

• 25 days’ holiday plus bank holidays
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).