Senior Technical Support Officer

Connect2Hackney; Greater London; Hybrid; GBP 41,000 - 56,000; Full time

Job summary

Connect2Hackney is seeking a Senior Technical Support Officer in Hackney E8 for a 4-month+ hybrid role. You will oversee administrative and systems operations within the Building Control team, guiding staff and ensuring accurate validation of applications and notices.

Proficiency with back-office databases, GIS platforms, and office suites is essential. The role emphasizes strong customer service, financial handling (invoices and PO requests), and acting as a key escalation point for complex

Qualifications

• Experience in administrative functions with Building Regulations knowledge.
• Ability to read and interpret architectural plans and scale drawings.
• Proficient with back-office databases, Google Suite/Microsoft Office, and GIS platforms.

Responsibilities

• Supervise technical support staff and manage workload.
• Validate building regulation applications and notices.
• Lead IT systems, GIS, web systems and document archives.
• Handle fee calculations, invoices, purchase orders and payments.
• Serve as escalation point for complex enquiries and provide guidance.

Skills

Team supervision

App validation

Systems leadership

Financial management

Customer service

GIS platforms

Office suites

Reading plans

Architectural drawings

Back-office databases

Education

A-Level/HND

Tools

GIS platforms

Office suites

Back-office databases

Job description

Role: Senior Technical Support Officer

Location: Hackney E8

Pattern: Hybrid

Start: ASAP

Length: 4 Months +

Pay Rates: £21.53 per hour (PAYE) | £29.01 per hour (Umbrella)

Service: Building Control

Are you an experienced technical support professional with a strong background in local authority planning or building control? The London Borough of Hackney is seeking a Senior Technical Support Officer to oversee and drive the administrative and systems operations within their Building Control team.

Key Responsibilities

• Team Supervision & Support: Supervise technical support staff, providing day-to-day direction, guidance, and workload management.
• Application Validation: Validate building regulation applications, initial notices, amendments, cancellation notices, and dangerous structure notices.
• Systems Leadership: Serve as the main point of contact for the service area's IT operating systems, GIS, web systems, and electronic document archives.
• Financial Management: Read complex plans, handle fee calculations, raise invoices, request purchase orders, and chase payments.
• Customer Service: Act as a key escalation point for complex enquiries, providing technical guidance to residents, contractors, and internal stakeholders.

Requirements

• Experience: Strong operational background in administrative functions, with proven knowledge of Building Regulations legislation and application processes.
• Technical Skills: Ability to read and interpret complex architectural plans and scale drawings.
• IT Proficiency: Strong working knowledge of back-office database systems, Google Suite/Microsoft Office, and GIS platforms.
• Supervisory Capability: Experience guiding team members, managing competing priorities, and delivering under pressure.
• Education: A-Level/HND standard education or equivalent experience, with proven literacy and numeracy.

Please note due to the high number of applications only successful applicants will be contacted.