Senior Technical Support Officer - Interim

Elevate Projects Ltd; City Of London; Hybrid; GBP 29,000 - 40,000; Full time

Job summary

Elevate Projects Ltd in Central East London is seeking a Senior Technical Support Officer - Interim to deliver technical and administrative support for the Building Control service, ensuring efficient validation, financial, and IT-related functions.

The role involves managing technical support tasks, ensuring compliance with building regulations, and optimising IT systems for service delivery while working in a hybrid pattern (minimum 2 days in the office).

Qualifications

• Knowledge of Building Regulations legislation and IT systems.
• Strong time management and organisational skills.
• Excellent communication skills and customer focus.
• Ability to read and interpret architectural plans.
• Educated to A-Level or HND with Maths/English GCSE or equivalent.

Responsibilities

• Validate building regulations applications, notices, and fee calculations.
• Manage invoicing, payments, and purchase orders.
• Optimize IT systems including document management and GIS.
• Process property enquiries for approvals and certificates.
• Provide guidance to Technical Support Officers and contribute to improvements.
• Maintain filing systems and administrative procedures.
• Handle enquiries and direct customers appropriately.
• Assist with financial and performance data collation and verification.

Skills

Building Regulations knowledge

MS Office

Google Suite

Time management

Organisational skills

Communication skills

Reading architectural plans

Customer-focused

Independent & collaborative work

Education

A-Level or HND with GCSE Maths/English

Tools

Microsoft Office

Google Suite

GIS

Job description

Job Title: Senior Technical Support Officer - Interim

Location: Central East London

Rate: £21.53 per hour (PAYE) / £29.01 per hour (Umbrella)

Contract Type: Interim

Working Pattern: Hybrid (Minimum 2 days in the office)

Job Purpose

To provide technical and administrative support for the Building Control service, ensuring efficient delivery of validation, financial, and IT-related functions. The role involves managing technical support tasks, maintaining compliance with building regulations, and optimising IT systems for service delivery.

Key Responsibilities

• Validate building regulations applications, notices, and fee calculations, ensuring compliance with statutory requirements.
• Manage financial processes, including invoicing, payment chasing, and purchase orders.
• Optimise the use of IT systems, including document management, GIS, and web-based tools.
• Process property enquiries for building regulation approvals and certificates.
• Provide guidance and support to Technical Support Officers and contribute to service improvements.
• Maintain filing systems and administrative procedures to ensure compliance with legislation and best practices.
• Handle enquiries and correspondence (written, telephone, or face-to-face) and direct customers appropriately.
• Assist with financial and performance data collation and verification.

Requirements

• Knowledge of Building Regulations legislation, IT systems (Microsoft Office, Google Suite), and best practice customer service.
• Strong time management, organisational, and communication skills.
• Ability to manage competing priorities, meet deadlines, and solve problems.
• Ability to read and interpret architectural plans and technical documents.
• Customer-focused with a commitment to excellence.
• Ability to work independently and collaboratively in a fast-paced environment.
• Educated to A-Level or HND level with GCSE/O-Level in Maths and English, or equivalent literacy and numeric skills.