Senior Technical Support Lead - Building Control (Hybrid)

Connect2Hackney; Greater London; Hybrid; GBP 41,000 - 56,000; Full time

Job summary

Connect2Hackney is seeking a Senior Technical Support Officer in Hackney E8 for a 4-month+ hybrid role. You will oversee administrative and systems operations within the Building Control team, guiding staff and ensuring accurate validation of applications and notices.

Proficiency with back-office databases, GIS platforms, and office suites is essential. The role emphasizes strong customer service, financial handling (invoices and PO requests), and acting as a key escalation point for complex

Qualifications

• Experience in administrative functions with Building Regulations knowledge.
• Ability to read and interpret architectural plans and scale drawings.
• Proficient with back-office databases, Google Suite/Microsoft Office, and GIS platforms.

Responsibilities

• Supervise technical support staff and manage workload.
• Validate building regulation applications and notices.
• Lead IT systems, GIS, web systems and document archives.
• Handle fee calculations, invoices, purchase orders and payments.
• Serve as escalation point for complex enquiries and provide guidance.

Skills

Team supervision

App validation

Systems leadership

Financial management

Customer service

GIS platforms

Office suites

Reading plans

Architectural drawings

Back-office databases

Education

A-Level/HND

Tools

GIS platforms

Office suites

Back-office databases

Job description

Connect2Hackney is seeking a Senior Technical Support Officer in Hackney E8 for a 4-month+ hybrid role. You will oversee administrative and systems operations within the Building Control team, guiding staff and ensuring accurate validation of applications and notices.

Proficiency with back-office databases, GIS platforms, and office suites is essential. The role emphasizes strong customer service, financial handling (invoices and PO requests), and acting as a key escalation point for complex