Senior Technical Support Officer - Interim

Elevate Projects Ltd; Greater London; Hybrid; GBP 29,000 - 40,000; Part time

Job summary

Elevate Projects Ltd is seeking a Senior Technical Support Officer (Interim) in Central East London. The role is hybrid with a minimum of 2 days in the office, providing technical and administrative support for the Building Control service to ensure efficient validation, finance, and IT-related tasks.

You will validate applications, manage invoicing and payments, optimise IT systems, and handle property enquiries for approvals and certificates.

Qualifications

• Experience with Building Regulations and regulatory processes.
• Proficient in Microsoft Office and Google Suite; strong customer service.
• Excellent time management, organisation, and communication.
• Ability to read architectural plans and technical documents.
• Capable of working independently and in teams.

Responsibilities

• Validate building regulations applications, notices, and fee calculations.
• Manage financial processes, including invoicing and purchase orders.
• Optimise IT systems, including document management, GIS, and web tools.
• Process property enquiries for building regulation approvals and certificates.
• Provide guidance and support to Technical Support Officers.
• Maintain filing systems and administrative procedures for compliance.
• Handle enquiries and direct customers appropriately.
• Assist with financial and performance data collation and verification.

Skills

Building Regulations

IT systems

Customer service

Time management

Organisation

Communication

Reading architectural plans

Education

A-Level or HND with GCSE/O-Level in Maths and English

Tools

Microsoft Office

Google Suite

Job description

Job Title

Senior Technical Support Officer - Interim

Location

Central East London

Rate

£21.53 per hour (PAYE) / £29.01 per hour (Umbrella)

Contract Type

Interim

Working Pattern

Hybrid (Minimum 2 days in the office)

Job Purpose

To provide technical and administrative support for the Building Control service, ensuring efficient delivery of validation, financial, and IT-related functions. The role involves managing technical support tasks, maintaining compliance with building regulations, and optimising IT systems for service delivery.

Key Responsibilities

• Validate building regulations applications, notices, and fee calculations, ensuring compliance with statutory requirements.
• Manage financial processes, including invoicing, payment chasing, and purchase orders.
• Optimise the use of IT systems, including document management, GIS, and web-based tools.
• Process property enquiries for building regulation approvals and certificates.
• Provide guidance and support to Technical Support Officers and contribute to service improvements.
• Maintain filing systems and administrative procedures to ensure compliance with legislation and best practices.
• Handle enquiries and correspondence (written, telephone, or face-to-face) and direct customers appropriately.
• Assist with financial and performance data collation and verification.

Requirements

• Knowledge of Building Regulations legislation, IT systems (Microsoft Office, Google Suite), and best practice customer service.
• Strong time management, organisational, and communication skills.
• Ability to manage competing priorities, meet deadlines, and solve problems.
• Ability to read and interpret architectural plans and technical documents.
• Customer-focused with a commitment to excellence.
• Ability to work independently and collaboratively in a fast-paced environment.
• Educated to A-Level or HND level with GCSE/O-Level in Maths and English, or equivalent literacy and numeric skills.