Senior Technical Support Specialist — Stock Options

Synthesia Limited; Greater London; Remote; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary + stock options

Paid parental leave

25 days annual leave + public holidays + paid sick leave

Fun culture with regular socials

Generous referral scheme

New computer + monitor

Job summary

Synthesia Limited is seeking a Technical Support Specialist to provide essential support for its AI video platform. This role involves troubleshooting technical issues, documenting procedures, and collaborating with product and engineering teams. Candidates should have at least 5 years experience and strong problem-solving skills.

Benefits include a competitive salary with stock options, 25 days of annual leave, and a fun work culture with regular socials.

Qualifications

• Minimum 5 years of experience in a technical support or similar customer-facing technical role.
• Strong troubleshooting and problem-solving skills, with a logical and analytical approach.
• Confident communicator with clear, concise verbal and written skills.

Responsibilities

• Investigate and troubleshoot complex technical issues across the Synthesia platform.
• Document findings, solutions, and technical procedures for future reference.
• Collaborate with Product and Engineering teams to report bugs and suggest improvements.

Skills

Troubleshooting

Problem-solving

Communication

Analytical skills

Customer focus

Tools

Postman

Datadog

REST APIs

Job description

Synthesia Limited is seeking a Technical Support Specialist to provide essential support for its AI video platform. This role involves troubleshooting technical issues, documenting procedures, and collaborating with product and engineering teams. Candidates should have at least 5 years experience and strong problem-solving skills.

Benefits include a competitive salary with stock options, 25 days of annual leave, and a fun work culture with regular socials.