Senior Technical Support Engineer - Generator

Siemens Gas and Power GmbH & Co. KG; Newcastle upon Tyne; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Senior Technical Support Engineer to ensure the performance and reliability of generators and auxiliary systems. This role involves collaborating with internal teams, providing expert advice, and troubleshooting equipment issues. You will contribute to sustainable energy solutions while advancing your technical expertise. Join a forward-thinking company committed to innovation in energy technology and make a difference in the power generation sector.

Benefits

26 days holiday, increasing to 29 days with tenure

Private medical cover

Cycle-to-work schemes

Career development opportunities

Innovative project work

Qualifications

• 3+ years of experience in the power generation sector.
• Practical knowledge of Siemens product ranges and power plant operations.

Responsibilities

• Provide expert technical support for Siemens generators.
• Develop technical reports and support product operations.

Skills

Technical Support

Communication Skills

Problem-Solving

Customer Focus

Engineering Knowledge

Familiarity with Power Plant Equipment

Education

University Degree in Engineering

Tools

ERP Systems

Job description

Senior Technical Support Engineer - Generator

About the Role

Location: United Kingdom, Newcastle upon Tyne (Office/Site only)

Company: Siemens Energy Limited

Organization: Gas Services

Business Unit: Service Europe & Africa

Employment Type: Full-time

Experience Level: Experienced

A Snapshot of Your Day

As a Senior Technical Support Engineer, you’ll play a key role in ensuring the performance and reliability of Siemens generators and auxiliary systems. Your day may involve collaborating with internal teams and the global engineering network, providing expert technical advice, authoring work scopes and reports, and preparing for outages. You’ll also visit customer sites to support fault-finding, maintenance, and upgrades, contributing to a sustainable energy future while advancing your own technical expertise.

How You’ll Make an Impact

• Provide expert technical support for Siemens generators and auxiliary products.
• Develop and author technical reports, work scopes, and test procedures to support product development and operations.
• Collaborate with internal teams and Siemens' global engineering network to share knowledge and ensure effective solutions.
• Prepare for outages, including delivering customer presentations and onsite technical support.
• Troubleshoot and resolve equipment issues during outages, ensuring timely fault resolution.

What You Bring

• A university degree in engineering.
• 3+ years of experience in the power generation sector.
• Practical engineering knowledge with a willingness to learn Siemens product ranges.
• Familiarity with power plant equipment and operations, especially large turbo-generators and auxiliary systems.
• Knowledge of control & instrumentation, hydrogen systems, and ATEX requirements (desirable).
• Experience with ERP systems for locating drawings, BOMs, and procedures.
• A proactive, customer-focused mindset with strong communication and problem-solving skills.

About the Team

Our gas services division offers low-emission power generation solutions through modernization, digitalization, and fleet optimization, focusing on decarbonization opportunities.

Who is Siemens Energy?

We are a global energy technology company committed to meeting energy demands across 90+ countries while protecting the climate. With approximately 100,000 employees, we generate electricity for over 16% of the world and leverage technology to protect people and the environment.

Our team is dedicated to making sustainable, reliable, and affordable energy a reality, pushing the boundaries of innovation in decarbonization and energy transformation.

Learn more about how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

We celebrate diversity and inclusion, with over 130 nationalities. We believe character matters—regardless of ethnicity, gender, age, religion, identity, or disability. We energize society and do not discriminate.

• 26 days holiday, increasing to 29 days with tenure.
• Access to benefits like private medical cover, cycle-to-work schemes, and more.
• Opportunities for career development and continuous learning.
• Work on innovative projects shaping Siemens Energy’s future.