Senior Technical Support Engineer - Generator

Siemens Energy; Newcastle upon Tyne; On-site; GBP 50,000 - 75,000; Full time

Job summary

An established industry player seeks a Senior Technical Support Engineer to ensure the performance and reliability of generators and auxiliary systems. This role involves collaborating with global teams, providing expert advice, and troubleshooting equipment issues on-site. Join a forward-thinking company dedicated to sustainable energy solutions and innovative projects that shape the future of power generation. With a commitment to diversity and inclusion, this position offers opportunities for career development and a chance to make a significant impact in the energy sector.

Benefits

26 days holiday, increasing to 29 days

Flexible benefits portal

Adjustable pension scheme

Career development opportunities

Work on cutting-edge projects

Qualifications

• 3+ years of experience in the power generation sector.
• Familiarity with large turbo-generators and auxiliary systems.

Responsibilities

• Provide expert technical support for Siemens generators and auxiliary products.
• Troubleshoot and resolve equipment issues during outages.

Skills

Technical Support

Problem-solving

Communication

Engineering Knowledge

Customer Focus

Education

University Degree in Engineering

Tools

ERP Systems

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

A Snapshot of Your Day

As a Senior Technical Support Engineer, you'll play a key role in ensuring the performance and reliability of Siemen generators and auxiliary systems. A typical day might involve collaborating with internal teams and the global engineering network, providing expert technical advice, authoring work scopes and reports, and preparing for outages. You'll also visit customer sites to support fault-finding, maintenance, and upgrades, contributing to a sustainable energy future while advancing your own technical expertise.

How You'll Make an Impact

• Provide expert technical support for Siemens generators and auxiliary products.
• Develop and author technical reports, work scopes, and test procedures to support new product development and existing operations.
• Collaborate with internal customers and Siemens' global engineering network to ensure effective solutions and knowledge sharing.
• Prepare for outages, including delivering customer presentations and providing onsite technical support.
• Troubleshoot and resolve equipment issues during outages, ensuring timely fault resolution.

What You Bring

• A university degree in engineering.
• 3+ years of experience in the power generation sector.
• A high level of practical engineering knowledge and a willingness to learn Siemens product ranges.
• Familiarity with power plant equipment and operations, particularly large turbo-generators and auxiliary systems.
• Knowledge of control & instrumentation, hydrogen systems, and ATEX requirements (desirable).
• Experience using ERP systems, with the ability to locate drawings, BOMs, and procedures.
• A proactive and customer-focused mindset, with strong communication and problem-solving skills.

About the Team

Our gas services division offers low-emission power generation through service and decarbonization. We provide zero- or low-emission power generation solutions, integrating all gas turbines, steam turbines, and generators under one roof. Our services focus on decarbonization opportunities through modernization, digitalization, and fleet optimization.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With ~100,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we're also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character-no matter your ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• 26 days holiday, increasing to 29 days with time served.
• Access to a flexible benefits portal for private medical cover, cycle-to-work schemes, and more.
• A class-leading adjustable pension scheme.
• Opportunities for career development and continuous learning.
• The chance to work on cutting-edge projects that shape the future of Siemens Energy

https://jobs.siemens-energy.com/jobs