Service Desk Technician

SBS; West of England; Hybrid; GBP 25,000 - 40,000; Full time

Benefits offered by this job

Health coverage

Retirement plans

Paid time off

Flexible work

Career development

Competitive pay

Global culture perks

Job summary

SBS is hiring a Service Desk Technician to support customers globally with critical operational services on a 24x7x365 basis. The role requires a hybrid work model with a minimum of two days in the office per week and involves handling service desk queues, SLA adherence, and incident escalation.

Ideal candidates will have Linux/Windows admin skills, Oracle DB knowledge, and experience with AWS cloud, with strong communication and prioritization abilities.

Qualifications

• Experience with Linux and Windows administration.
• Knowledge of Oracle databases.
• Experience with AWS cloud services.
• Fluent English; French is a plus.
• Strong communication and workload prioritization skills.

Responsibilities

• Manage service desk queues and ensure tasks are completed or scheduled.
• Maintain services in line with customer SLAs.
• Identify incidents and escalate to the relevant teams.
• Evaluate processes to improve efficiency.
• Experience with service line procedures including payment interfaces.
• Keep operational procedures and run sheets updated.
• Perform regular patching for Linux and Tomcat.
• Assist the Operations Team with assigned tasks.

Skills

People skills

Quick learner

Cross-functional work

Linux administration

Windows administration

Oracle DB

AWS Cloud

Prioritization

English fluency

French (nice to have)

Tools

Tomcat

Job description

This is more than a job. It's a chance to build, grow, and make a real impact! Join our team as our new Service Desk Technician. You will be assisting customers globally and providing critical operational services on a 24x7x365 basis, as a first line service desk technician.

Hybrid: Minimum of 2 days in the office per week

Responsibilities:

• Working the Service Desk queues, ensuring work is completed or scheduled as appropriate;
• Ensuring services are operational in-line with customer contractual SLA's;
• Identify service incidents and escalating as necessary to the relevant teams/ subject matter experts;
• Evaluate processes and methods of working to improve efficiency;
• Experience in service line(s) operational procedures, including payment interfaces and platforms;
• Ensuring service line documented operational procedures and associated controls/ run sheets are up-to-date and accurate;
• Performing regular patching activities for Linux and Tomcat are performed on time and accurately;
• Able to take on tasks that are required of the Operations Team;

Qualifications:

• Good people and communication skills;
• Quick learner with the ability to process information and switch between new domains as required;
• Can work in a cross- functional/ BU/ Country manner and engage with key stakeholders/ teams as required;
• Good technical skills, including management of Linux and Windows operating systems and Oracle databases;
• Developing knowledge and experience of Cloud technologies (specifically AWS);
• Ability to prioritize and organize their own workload;
• Fluency in English, nice to have French language skills;

At SBS, we’re more than just a technology company, we’re a global fintech partner helping banks and financial institutions transform, innovate, and grow. With over 5,000 employees worldwide and clients in more than 80 countries, our solutions power everything from digital banking and lending to payments and core banking systems.

As part of 74Software, we’re backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of finance.

Why SBS?

At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks.

We offer benefits that allow you to thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.

Equal Opportunity Employer

We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.