Tech Support Engineer | JavaScript, HTML | SaaS | £41K | Hybrid

Principle; Reading; Hybrid; GBP 41,000; Full time

Job summary

A leading technology firm is seeking a Senior Advisor for their Technology & Engineering Division. You will tackle complex client queries, debug front-end code, and ensure outstanding support for a prominent SaaS platform. Candidates should have 2-4 years of experience in technical support or engineering. The role offers a salary of £41,000 and a hybrid work model with office presence in Staines and flexibility to work remotely.

Qualifications

• 2–4+ years’ experience in technical support, helpdesk, or engineering, ideally with SaaS products.
• Experience supporting customers via a ticketing system.
• Great communication skills and a knack for breaking down complex issues simply.

Responsibilities

• Own technical issues from ticket to resolution, ensuring clients get fast, clear answers.
• Debug front-end code and investigate web stack issues.
• Support SaaS platform customers with a mix of technical skill and genuine customer care.

Skills

Technical support

Customer communication

Problem-solving

Job description

Overview

Technology & Engineering Division Senior Advisor. Work on a leading SaaS platform used by global brands. Tackle complex client queries, debug front-end code, and deliver outstanding support. Hybrid: 50% onsite, 50% remote.

Location & Compensation

Location: Staines – just 50 mins from Central London & close to Reading

Salary: £41,000 + Hybrid flexibility

What you’ll do

• Own technical issues from ticket to resolution, ensuring clients get fast, clear answers.
• Debug front-end code, investigate web stack issues, and work closely with other tech teams when needed.
• Support SaaS platform customers with a mix of technical skill, clear communication, and genuine customer care.

What you’ll bring

• 2–4+ years’ experience in technical support, helpdesk, or engineering, ideally with SaaS products.
• Experience supporting customers via a ticketing system.
• Great communication skills and a knack for breaking down complex issues simply.
• Work with a world-class SaaS platform used by the biggest names in business.
• Hybrid flexibility: 50% onsite in modern Staines office, easy commute from London or Reading.
• £41K salary and the chance to deepen your expertise in a collaborative, innovative environment.

Ready to make an impact? Apply now and let’s connect.